Store Operations Lead - Growth & Daytime Hours

CubeSmart; New Jersey; On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Work/Life Balance

Competitive Pay

Paid Time Off

401(k) match

Health Savings Plan (employer)

Job summary

CubeSmart Self-Storage is seeking a Store Operations Manager to oversee day-to-day property management, customer service, and leasing activities. This role emphasizes service quality, sales performance, and efficient store operations.

The position requires face-to-face customer interaction, basic computer skills, and the ability to manage invoices, payments, and routines like lock checks and tours. Weekend availability may be required.

Qualifications

• Positive and outgoing personality with a passion for helping people.
• Experience delivering high-quality customer service to a diverse customer base.
• Self-driven with strong operational focus.
• Basic computer skills including MS Office products.
• Ability to work Saturdays.
• Access to a personal vehicle and valid driver's license with up-to-date insurance.

Responsibilities

• Developing customer relationships by identifying self-storage needs and providing solutions while delivering a standout customer experience.
• Interact face to face with customers, provide excellent service, and build rapport.
• Meet monthly sales goals and metrics.
• Walk the property to perform daily operational tasks including lock checks and showing units to customers.
• Rent/store merchandise, manage leasing, process payments via POS, and handle daily deposits; make courtesy calls about late payments.
• Review and approve invoices within the database; process invoices and reports; manage auctions; oversee store budget and inventory.

Skills

Customer service

Interpersonal skills

Operational focus

MS Office basics

Saturday availability

Driver's license

Tools

MS Office

Job description

CubeSmart Self-Storage is seeking a Store Operations Manager to oversee day-to-day property management, customer service, and leasing activities. This role emphasizes service quality, sales performance, and efficient store operations.

The position requires face-to-face customer interaction, basic computer skills, and the ability to manage invoices, payments, and routines like lock checks and tours. Weekend availability may be required.