Store Operations & Customer Experience Lead

Dollar Tree Stores; Whitehall (Lehigh County); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Employee Assistance Program

Retirement plans

Educational Assistance

And much more

Job summary

Dollar Tree is seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. You will help supervise and train store associates while maintaining a positive, safe, and respectful environment for customers and staff across the Whitehall store in Pennsylvania.

The role requires the ability to lift up to 55 lbs, effective communication, and strong organizational skills to oversee day-to-day activities, payroll, scheduling, and inventory

Qualifications

• High school diploma or equivalent is preferred.
• Store management experience in retail, grocery, or drug store environment is preferred.
• Must be able to lift up to 55 lbs and perform frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and lifting.
• Strong communication, interpersonal, and written skills are required.
• Ability to work in a high-energy, team environment.
• Exceptional customer service, organizational, and communication skills are required.

Responsibilities

• Assist with store functions and day-to-day store activities.
• Help customers in a positive, approachable manner and address any questions or concerns they may have.
• Help organize, and transfer merchandise from delivery truck to stockroom to sales floor and maintain seasonal areas of the store.
• Perform opening and closing procedures as needed.
• Process all corporate directives including Pull and Hold/Destroy, Task Compliance, Key Survey information requests and any additional communications related to store activities.
• Maintain promotional effectiveness of store-front fixtures and displays.
• Assist in ordering merchandise, processing damaged merchandise, record keeping (including payroll, scheduling, and cash register deposits and receipts), and loss prevention.
• Maintain areas of the store, including a well-stocked sales floor and organized stockroom, to company standards.
• Protect and secure all company assets, including store cash.
• Adhere to policies and procedures including safety guidelines and ensure all store associates follow company policies and procedures.
• Help the Store Manager supervise, train, and develop Store Associates.
• Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders.
• Responsible for maintaining the cleanliness throughout the store, including bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable.
• Other duties as assigned*

Skills

Store management experience

Strong communication

Team environment

Customer service

Problem solving

Education

High school diploma or equivalent

Job description

Dollar Tree is seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. You will help supervise and train store associates while maintaining a positive, safe, and respectful environment for customers and staff across the Whitehall store in Pennsylvania.

The role requires the ability to lift up to 55 lbs, effective communication, and strong organizational skills to oversee day-to-day activities, payroll, scheduling, and inventory