Store Operations & Customer Experience Lead

Five Below; West Chester Township (OH); Vor Ort; USD 14.000 - 20.000; Vollzeit

Zusammenfassung

Five Below is seeking a store leadership associate who will ensure a WOW customer experience at the register and on the sales floor. You will train crew, oversee daily operations, and assist with receiving stock to keep shelves stocked and organized.

The role requires flexibility for day, evening, and weekend shifts, with a focus on maintaining safety, cash handling and customer service excellence in a fast-paced retail environment.

Qualifikationen

• Proven verbal and written communication skills.
• Ability to multi-task and think creatively under pressure.
• Experience in customer service and basic team leadership.

Aufgaben

• Wows customers through personal contact and fast, friendly checkout experiences.
• Oversees daily store activities and staff performance to ensure excellent service.
• Manages opening/closing, cash handling, alarms and secure daily operations.
• Trains and coaches associates on policies, product knowledge and procedures.
• Drives sales by optimizing merchandising, staff performance and customer service.

Kenntnisse

Verbal communication

Written communication

Multi-tasking

Creative thinking

Composure under pressure

Customer service experience

Ausbildung

High School Diploma or equivalent

Jobbeschreibung

Five Below is seeking a store leadership associate who will ensure a WOW customer experience at the register and on the sales floor. You will train crew, oversee daily operations, and assist with receiving stock to keep shelves stocked and organized.

The role requires flexibility for day, evening, and weekend shifts, with a focus on maintaining safety, cash handling and customer service excellence in a fast-paced retail environment.