Store Operations & Customer Experience Lead

Hatchet Hardware; Town of Colonie (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid Time Off (PTO)

Dental & Vision

Job summary

Hatchet Hardware is seeking an Assistant Store Manager to oversee daily store operations in the Store Manager’s absence. You will help drive sales, manage staff, ensure optimal stock and merchandising, and support deposits and safety compliance.

The role emphasizes customer satisfaction, leadership development, and store profitability with a focus on coaching associates and maintaining standards.

Qualifications

• Leadership experience in retail or customer service.

Responsibilities

• Assist the store manager in meeting sales plans and merchandising standards.

Skills

Leadership

Communication

Analytical thinking

Time management

Organizational skills

Customer service

Education

High School Diploma

1 year leadership experience in retail or customer service

Job description

Hatchet Hardware is seeking an Assistant Store Manager to oversee daily store operations in the Store Manager’s absence. You will help drive sales, manage staff, ensure optimal stock and merchandising, and support deposits and safety compliance.

The role emphasizes customer satisfaction, leadership development, and store profitability with a focus on coaching associates and maintaining standards.