Shift Supervisor — Lead Store Ops & Elevate Customer Service

Ace Hardware; Kendall Township (IL); On-site; USD 42,000 - 62,000; Full time

Job summary

Ace Hardware Corporation is seeking a Shift Supervisor to assist and/or fill in for the manager on duty, ensure opening and closing duties are performed, and resolve policy questions. You will guide associates to complete projects, respond to customer requests beyond front line, and maintain the highest level of customer service in a friendly, active store.

Previous retail supervisory experience is required; hardware/home center experience is a plus, with the ability to lift 50 pounds and stand

Qualifications

• Pervious retail supervisory experience required.
• Hardware/Home Center experience a plus.
• The ability to lift 50 pounds consistently, and to stand and walk for up to 8 hours during shift are required.

Responsibilities

• Assist and/or fill in for the manager on duty.
• Open/close store in absence of MOD.
• Answer customer requests beyond front line and ensure highest level of customer service.

Skills

Retail leadership

Customer service

Team supervision

Policy comprehension

Job description

Ace Hardware Corporation is seeking a Shift Supervisor to assist and/or fill in for the manager on duty, ensure opening and closing duties are performed, and resolve policy questions. You will guide associates to complete projects, respond to customer requests beyond front line, and maintain the highest level of customer service in a friendly, active store.

Previous retail supervisory experience is required; hardware/home center experience is a plus, with the ability to lift 50 pounds and stand