Retail Store Assistant Manager - Customer Experience & Ops

Top Card Ace Hardware; Stuart Township (IA); On-site; USD 38,000 - 52,000; Full time

Job summary

Top Card Ace Hardware is seeking an Assistant Manager to oversee daily store operations and help achieve company goals. You will lead a team to deliver top-tier customer service, handle complaints professionally, and maintain product knowledge and store layout.

The role includes opening/closing the store, coordinating with the Store Manager, and ensuring cleanliness, pricing accuracy, stock levels, and merchandising standards across the sales floor and outdoor areas.

Qualifications

• High School or GED equivalent. NHRA Advanced Course in Hardware Retailing recommended.
• Previous retail management experience preferred. Hardware experience preferred.
• Excellent communication skills and problem-solving ability.
• Ability to stand and walk for up to 8 hours, and lift up to 50 lbs regularly.

Responsibilities

• Lead the team to provide top-tier, helpful service and superior customer service and sales.
• Resolve customer complaints and difficult situations professionally.
• Proactively assist customers in solving problems.
• Provide a friendly, outgoing demeanor; work well with customers as well as associates.
• Ensure all calls and pages are answered promptly, courteously and effectively.
• Possess excellent product knowledge and knowledge of store layout and location of products.
• Open and close the store.
• Work with Store Manager on all aspects of store operations.
• Assist with daily maintenance, orderliness and cleanliness of the sales floor and outdoor merchandise areas.
• Ensure that weekly price changes and label updates are completed timely and accurately.
• Responsible for maintenance of back stock levels.
• Assist to ensure that cycle counts and negative on hand reports are completed timely and accurately.
• Assist with merchandise resets throughout the store.
• Ensure all signage is current in the store.
• Assist in presenting a clean and orderly sales floor, including end caps and promotional and incremental merchandising.
• Assist in hiring, scheduling, reviewing, rewarding and coaching Sales Associates and Cashiers with the approval of the Store Manager.

Skills

Customer service

Communication

Problem-solving

Leadership

Physical stamina

Education

High School Diploma or GED

NHRA Advanced Course in Hardware Retailing

Job description

Top Card Ace Hardware is seeking an Assistant Manager to oversee daily store operations and help achieve company goals. You will lead a team to deliver top-tier customer service, handle complaints professionally, and maintain product knowledge and store layout.

The role includes opening/closing the store, coordinating with the Store Manager, and ensuring cleanliness, pricing accuracy, stock levels, and merchandising standards across the sales floor and outdoor areas.