Assistant Store Manager — Customer-First Leader

E&H Hardware Group, LLC; Boardman Township (OH); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Paid time off and holiday pay

Employee discount

Logo-branded uniforms and outerwear

Job summary

E&H Ace Hardware is hiring an enthusiastic Assistant Store Manager to support daily operations of a local retail store. Lead with the Store Manager to deliver excellent service, drive sales, coach team members, and ensure smooth day-to-day execution on the sales floor.

You will work closely with the Store Manager to create a welcoming, productive retail space and help team members grow while ensuring customers get what they need for their projects.

Qualifications

• High school diploma or equivalent required.
• 1+ years of retail leadership or supervisory experience preferred.
• Strong communication, organizational, and multitasking skills.

Responsibilities

• Coach and train team members using E&H’s Customer First Sales Culture.
• Lead by example in providing helpful, solution-based service to every customer.
• Supervise daily store operations including opening, closing, and manager-on-duty shifts.
• Support merchandising and ensure promotional signage and seasonal displays are accurate and complete.
• Help customers with purchases, returns, special orders, and online fulfillment.
• Manage inventory through cycle counts and stock-level monitoring.
• Oversee the accurate receiving, checking-in, and stocking of merchandise.
• Maintain a clean, organized sales floor, stock room, and outdoor areas.
• Participate in store resets and reorganizations.
• Address and resolve customer or employee concerns professionally and promptly.
• Foster a safe and secure store environment and take proactive steps to prevent theft and accidents.
• Operate store systems including POS and ACENET with confidence.
• Be flexible and available to work evenings, weekends, and holidays as needed.

Skills

Retail leadership

Customer service

Team coaching

Inventory management

Merchandising

POS systems

ACENET

Microsoft Office

Education

High school diploma

Tools

Microsoft Office

Teams

ACENET

Job description

E&H Ace Hardware is hiring an enthusiastic Assistant Store Manager to support daily operations of a local retail store. Lead with the Store Manager to deliver excellent service, drive sales, coach team members, and ensure smooth day-to-day execution on the sales floor.

You will work closely with the Store Manager to create a welcoming, productive retail space and help team members grow while ensuring customers get what they need for their projects.