Customer Experience & Store Operations Lead

Five Below; Brandon (FL); On-site; USD 18,000 - 25,000; Full time

Job summary

Five Below is seeking an experienced retail supervisor to help run daily store operations and ensure exceptional customer service. This role supports onboarding, training, and leadership for crew members while driving sales and managing stock effectively.

The position requires flexibility to work day, evening, and weekend shifts, with duties including opening/closing the store and ensuring a WOW customer experience at every touchpoint.

Qualifications

• Minimum 1 year of management experience likely in retail or service industries.
• Excellent verbal and written communication skills.
• Ability to multi-task and stay composed under pressure.

Responsibilities

• Wowing the customer through personal contact at the register and floor.
• Train crew on the customer service experience and ensure fast, friendly check-out.
• Oversee daily activities of store associates and ensure excellent service.
• Assist with receiving, unpacking, and organizing stock for quick shelf placement.
• Act as Manager on Duty and handle store operations, staff management, and issues.
• Open/close the store as needed, including securing cash and alarms.
• Support onboarding and ongoing training of associates.

Skills

Management

Customer Service

Communication

Multitasking

Education

High School Diploma

Job description

Five Below is seeking an experienced retail supervisor to help run daily store operations and ensure exceptional customer service. This role supports onboarding, training, and leadership for crew members while driving sales and managing stock effectively.

The position requires flexibility to work day, evening, and weekend shifts, with duties including opening/closing the store and ensuring a WOW customer experience at every touchpoint.