Store Operations & Customer Experience Lead

CNG Holdings, Inc; Portage (WI); On-site; USD 38,000 - 55,000; Full time

Job summary

CNG Holdings, Inc. in Portage, WI is seeking an Assistant Store Manager to champion customer service and regulatory excellence across our store network. You will be a front-line ambassador, educating customers on products and services while supporting sales targets and cash handling procedures.

The role requires strong people skills, reliability, and a commitment to ethical standards. You will balance cash, process transactions, and ensure compliance with federal and state regulations.

Qualifications

• High school diploma or GED required; one year of sales, customer service, or cash handling preferred.
• Excellent communication skills and the ability to multitask and work autonomously.
• Reliable transportation and a valid driver's license may be required in some cases.

Responsibilities

• Educate customers on product options and assist with loan, check cashing, and Net Spend transactions.
• Balance cash drawer, process deposits, and handle currency securely according to policy.
• Respond to customer inquiries and resolve issues with frontline support.
• Perform outbound calls to drive sales and ensure regulatory compliance.
• Maintain accurate records and complete compliance trainings regularly.
• Travel not required; operate within assigned district as needed.

Skills

Customer service

Cash handling

Sales

Verbal/written communication

Attention to detail

Education

High school diploma or GED

Tools

Microsoft Office

Job description

CNG Holdings, Inc. in Portage, WI is seeking an Assistant Store Manager to champion customer service and regulatory excellence across our store network. You will be a front-line ambassador, educating customers on products and services while supporting sales targets and cash handling procedures.

The role requires strong people skills, reliability, and a commitment to ethical standards. You will balance cash, process transactions, and ensure compliance with federal and state regulations.