Store Operations & Customer Experience Lead

Five Below; City of Kingston (NY); On-site; USD 19,000 - 27,000; Full time

Job summary

Five Below is seeking an hourly crew supervisor for our Kingston, NY store. Lead a small team, deliver WOW customer service, and help run daily store operations with a fast, friendly checkout experience for every guest.

You will train associates, open/close the store, drive sales, and maintain merchandise, safety standards, and strong guest interactions. Flexible scheduling, 18+ required, prior leadership preferred.

Qualifications

• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Wows customers through personal contact with guests.
• Trains crew on the BEST customer service experience.
• Oversees daily activities of store associates.
• Assists with receiving, unpacking, and stocking.
• Acts as Manager on Duty when needed.
• Opens and closes the store, secures cash and sets alarms.
• Supports onboarding and training of associates.
• Drives sales and controls expenses.
• Collaborates with store leadership on merchandising.
• Performs general store maintenance.

Skills

Verbal communication

Written communication

Multi-tasking

Creative thinking

Composure under pressure

Education

High School Graduate or equivalent

College experience preferred

Job description

Five Below is seeking an hourly crew supervisor for our Kingston, NY store. Lead a small team, deliver WOW customer service, and help run daily store operations with a fast, friendly checkout experience for every guest.

You will train associates, open/close the store, drive sales, and maintain merchandise, safety standards, and strong guest interactions. Flexible scheduling, 18+ required, prior leadership preferred.