Store Operations Lead

Five Below; New York (NY); On-site; USD 50,145,000 - 56,206,000; Full time

Job summary

Five Below is hiring for an hourly Crew Leader/Store Manager on Duty role in New York. You will supervise store associates, ensure top-notch customer service, and help manage daily operations from opening to closing.

The position requires strong communication, multi-tasking, and the ability to train staff while driving sales and controlling costs. The role supports onboarding, merchandising collaboration, and maintaining store standards.

Qualifications

• Strong communication skills and customer service experience.
• Ability to train and supervise crew members.
• Flexibility to work day/evening/weekend shifts.

Responsibilities

• Wowing customers with fast, friendly checkout and service.
• Oversee daily activities of store associates and ensure operational excellence.
• Assist with receiving and stocking to keep shelves organized.
• Act as Manager on Duty and handle store operations and staff.
• Open or close the store, secure cash and alarms.
• Support onboarding and ongoing training of associates.
• Drive sales by optimizing merchandising and service.
• Collaborate with leadership on merchandising and procedures.
• Perform store maintenance and safety tasks.

Skills

Verbal communication

Written communication

Leadership

Multi-tasking

Creative thinking

Composure under pressure

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below is hiring for an hourly Crew Leader/Store Manager on Duty role in New York. You will supervise store associates, ensure top-notch customer service, and help manage daily operations from opening to closing.

The position requires strong communication, multi-tasking, and the ability to train staff while driving sales and controlling costs. The role supports onboarding, merchandising collaboration, and maintaining store standards.