Store Operations & Customer Experience Lead

COS; New York (NY); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

25% staff discount across H&M Group

H&M Incentive Program (HIP)

Employee Assistance Program

Vacation/Wellness

Holiday pay

Parental Pay

Voluntary Benefits

Job summary

COS in New York is seeking a dedicated Supervisor to lead a team and deliver exceptional customer experiences that drive sales and create a welcoming store atmosphere.

You will open/close procedures, analyze sales data with store leadership, and act as a brand ambassador while supporting management. The role is full-time with 32–40 hours weekly and includes staff discounts and incentive programs.

Qualifications

• Previous experience in retail/hospitality with understanding of store operations.
• Customer-focused with commitment to excellent service.
• Product passion and enthusiasm for offered products.
• Adaptable and responsive to changing priorities.
• Action-oriented; proactive and driven to get things done.
• Strong communicator who listens to customers.
• Eager to learn; open to feedback and development.

Responsibilities

• Delivering an excellent customer experience through styling advice and product knowledge.
• Oversee opening and closing procedures and support management.
• Interpret sales data and collaborate to optimize store performance.
• Lead and inspire a team of sales assistants to uphold service standards.
• Oversee day-to-day operations like deliveries and stock to ensure efficiency.
• Act as a brand ambassador and embody company values.

Skills

Retail experience

Customer-focused

Product passion

Adaptable

Proactive

Strong communicator

Eager to learn

Job description

COS in New York is seeking a dedicated Supervisor to lead a team and deliver exceptional customer experiences that drive sales and create a welcoming store atmosphere.

You will open/close procedures, analyze sales data with store leadership, and act as a brand ambassador while supporting management. The role is full-time with 32–40 hours weekly and includes staff discounts and incentive programs.