Store Leader: Customer Experience & Operations

Crosby’s Stores; New York, Northern (NY, KY); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Crosby’s Stores in New York is seeking an Assistant Store Manager to help lead daily store operations and support the Team Leader in delivering great customer service and driving store success.

You will supervise team members, maintain high standards, handle opening/closing, cash handling, and payroll-related tasks while promoting a welcoming, efficient environment for customers and staff alike. The role emphasizes teamwork, training, scheduling, and adherence to food safety and company policies.

Qualifications

• 21 years of age
• High School Diploma or equivalent
• Able to work at least 40 hours/week, including weekends
• Serve Safe certified, preferred
• Valid Driver’s license
• Reliable transportation
• Proficient in basic math to handle cash transactions, shift reports, and vendor check-ins

Responsibilities

• Deliver prompt, friendly, and professional service to every customer
• Prepare fresh food and made-to-order items following Crosby’s quality and cleanliness standards
• Promote and assist customers with enrolling in My Crosby’s Rewards
• Drive sales through suggestive selling and add-on recommendations
• Handle customer concerns and resolve issues when the Team Leader is not present
• Help oversee daily operations to ensure efficiency and profitability
• Maintain store cleanliness, organization, and brand standards
• Support merchandising, promotions, and inventory management
• Ensure compliance with all food safety, tobacco, alcohol, and company regulations
• Communicate effectively with team members and leadership
• Train, coach, and support store associates
• Assist with scheduling and maintaining proper staffing levels
• Provide feedback on employee performance and development
• Foster a positive, respectful, and team-oriented work environment
• Assist with inventory control, audits, and reporting
• Support accurate cash handling and daily bank deposits
• Review timekeeping and assist with payroll processing
• Report discrepancies and maintain accurate records
• Help maintain a safe and secure store environment
• Follow proper opening/closing procedures and cash security policies
• Monitor equipment, cleanliness, and overall store conditions
• Report maintenance or safety concerns promptly

Skills

Customer service

Team leadership

Cash handling

POS systems

Math proficiency

Communication

Education

High School Diploma or equivalent

Job description

Crosby’s Stores in New York is seeking an Assistant Store Manager to help lead daily store operations and support the Team Leader in delivering great customer service and driving store success.

You will supervise team members, maintain high standards, handle opening/closing, cash handling, and payroll-related tasks while promoting a welcoming, efficient environment for customers and staff alike. The role emphasizes teamwork, training, scheduling, and adherence to food safety and company policies.