Assistant Store Manager: Customer Experience & Ops Lead

Crosby’s Stores; New York, Northern (NY, KY); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Crosby’s Stores seeks an Assistant Store Manager to help lead daily store operations and support the Team Leader in delivering outstanding customer service. You will supervise team members, maintain high standards, and drive store success with a welcoming environment.

You will oversee customer experience, sales, inventory, and compliance while training staff, managing schedules, and supporting payroll processing. This is a full-time, on-site role at our New York store, with growth opportunities.

Qualifications

• 21 years of age.
• High School Diploma or equivalent.
• Able to work at least 40 hours/week, including weekends.
• Valid Driver’s license that meets company policy.
• Reliable transportation for position requirements (e.g., meetings, daily banking, etc.).
• Serve Safe certified, preferred.
• Proficient in basic math to handle cash transactions, shift reports, and vendor check-ins.
• Ability to clearly assess and validate customer identification.
• Ability to understand operating instructions for lottery, point of sale systems (POS), and other equipment.
• Tolerance of exposure to gasoline fumes and cleaning products.

Responsibilities

• Deliver prompt, friendly, and professional service to every customer.
• Prepare fresh food and made-to-order items following Crosby’s quality and cleanliness standards.
• Promote and assist customers with enrolling in My Crosby’s Rewards.
• Drive sales through suggestive selling and add-on recommendations.
• Handle customer concerns and resolve issues when the Team Leader is not present.
• Help oversee daily operations to ensure efficiency and profitability.
• Maintain store cleanliness, organization, and brand standards.
• Support merchandising, promotions, and inventory management.
• Ensure compliance with all food safety, tobacco, alcohol, and company regulations.
• Communicate effectively with team members and leadership.
• Train, coach, and support store associates.
• Assist with scheduling and maintaining proper staffing levels.
• Provide feedback on employee performance and development.
• Foster a positive, respectful, and team-oriented work environment.
• Assist with inventory control, audits, and reporting.
• Support accurate cash handling and daily bank deposits.
• Review timekeeping and assist with payroll processing.
• Report discrepancies and maintain accurate records.
• Help maintain a safe and secure store environment.
• Follow proper opening/closing procedures and cash security policies.
• Monitor equipment, cleanliness, and overall store conditions.
• Report maintenance or safety concerns promptly.

Job description

Crosby’s Stores seeks an Assistant Store Manager to help lead daily store operations and support the Team Leader in delivering outstanding customer service. You will supervise team members, maintain high standards, and drive store success with a welcoming environment.

You will oversee customer experience, sales, inventory, and compliance while training staff, managing schedules, and supporting payroll processing. This is a full-time, on-site role at our New York store, with growth opportunities.