Store Operations & Customer Experience Lead

Five Below; Mesa (AZ); On-site; USD 18,000 - 26,000; Part time

Job summary

Five Below is seeking a Store Manager or Lead role in Mesa, AZ to oversee daily operations and drive exceptional customer service. You will train crew, supervise associates, and ensure smooth opening/closing processes while managing merchandising and stock flow.

The role requires at least a high school diploma with 1+ years of management experience, strong communication, and the ability to multi-task under pressure. Competitive hourly pay starts at $16.15 with benefits benefits site referenced.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Oversee the daily activities of all store associates, ensuring they perform duties effectively and deliver excellent customer service.
• Assist with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor.
• Act as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing urgent issues.
• Manage the opening or closing of the store, including securing cash, locking doors, setting alarms, and ensuring daily operations run smoothly.
• Support onboarding and ongoing training of associates on store policies, product knowledge, and procedures.
• Drive store sales and control expenses by optimizing merchandising, staff performance, and customer service.
• Collaborate with store leadership on merchandising procedures and World Recovery.
• Perform store maintenance including garbage removal, sweeping, bathrooms, and stock room upkeep.

Skills

Verbal and written communication

Multi-tasking

Creative thinking

Maintaining composure under pressure

Customer service

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below is seeking a Store Manager or Lead role in Mesa, AZ to oversee daily operations and drive exceptional customer service. You will train crew, supervise associates, and ensure smooth opening/closing processes while managing merchandising and stock flow.

The role requires at least a high school diploma with 1+ years of management experience, strong communication, and the ability to multi-task under pressure. Competitive hourly pay starts at $16.15 with benefits benefits site referenced.