Store Operations & Customer Experience Lead

Five Below; Tempe (AZ); On-site; USD 18,000 - 25,000; Part time

Job summary

Five Below is seeking a Tempe-based hourly Store Leadership role focused on guest engagement, team supervision, and smooth store operations. You will oversee daily tasks, assist with stock, and participate in opening/closing procedures to ensure a positive shopping experience for guests.

Ideal candidates have at least 1 year of management experience, strong communication skills, and the ability to multi-task in a fast-paced retail environment.

Qualifications

• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and adapt to a fast-paced retail environment.
• Must be at least 18 years old.
• High School diploma or equivalent required.
• College experience preferred.

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the BEST customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
• Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor.
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
• Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
• Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance.
• Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room

Skills

Customer service

Leadership

Multi-tasking

Communication

Creativity

Poise under pressure

Education

HS Diploma

College experience preferred

Job description

Five Below is seeking a Tempe-based hourly Store Leadership role focused on guest engagement, team supervision, and smooth store operations. You will oversee daily tasks, assist with stock, and participate in opening/closing procedures to ensure a positive shopping experience for guests.

Ideal candidates have at least 1 year of management experience, strong communication skills, and the ability to multi-task in a fast-paced retail environment.