Store Operations & Customer Experience Lead

fivebelow; Meriden (CT); On-site; USD 21,000 - 26,000; Full time

Job summary

Five Below is seeking a motivated store leader to manage daily operations, train crew, and ensure an outstanding customer experience. You will oversee receiving and stocking, handle opening/closing duties, and support merchandising strategies to boost sales.

The role requires at least 1 year of management experience and strong communication skills. The position is hourly, based in Meriden, CT, and offers opportunities to lead a dynamic team in a fast-paced retail environment.

Qualifications

• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and stay organized.
• Creative thinking and problem-solving abilities.
• Maintains composure under pressure.

Responsibilities

• WOW customers through personal contact and train crew on the best customer service experience.
• Oversee daily activities of store staff ensuring high service standards.
• Assist with receiving, unpacking and stocking for efficient floor presentation.
• Act as Manager on Duty and handle store operations and staff issues.
• Open/close the store including cash handling, security and alarms.
• Support onboarding and ongoing training of associates.
• Drive sales and manage expenses via merchandising and staff performance.
• Collaborate with store leadership on merchandising and recovery efforts.
• Perform store maintenance tasks and keep stock areas organized.

Skills

Management experience

Customer service

Communication skills

Multi-tasking

Creativity

Composure under pressure

Education

High School Diploma or equivalent

Job description

Five Below is seeking a motivated store leader to manage daily operations, train crew, and ensure an outstanding customer experience. You will oversee receiving and stocking, handle opening/closing duties, and support merchandising strategies to boost sales.

The role requires at least 1 year of management experience and strong communication skills. The position is hourly, based in Meriden, CT, and offers opportunities to lead a dynamic team in a fast-paced retail environment.