Store Operations & Customer Experience Lead

Goodwill-Industries; Lansing (IL); In loco; USD 52.000 - 70.000; Tempo pieno

Descrizione del lavoro

Goodwill-Industries in Lansing, IL seeks a proactive Store Manager to oversee daily operations, drive sales, supervise staff, and ensure a welcoming shopping experience. You will report to the Store Manager and help cultivate a safe, efficient, and productive environment.

Responsibilities include recruiting, training, performance coaching, enforcing policies, coordinating inventory and merchandising, and maintaining strong customer service.

Competenze

• High school diploma or equivalent (or ability to obtain).
• Strong supervisory and staff development experience.
• Excellent verbal and written communication; customer-service oriented.

Mansioni

• Recruit and hire qualified candidates to build a diverse, capable team.
• Develop and implement training on policies, procedures, and service standards.
• Monitor performance, provide coaching and disciplinary actions as needed.
• Supervise store operations: inventory, merchandising, sales floors, and customer service.
• Collaborate across departments to optimize workflow and customer experience.
• Establish safety protocols and manage security risks.

Conoscenze

Supervisory skills

Customer service

Communication

Formazione

High school diploma or equivalent

Descrizione del lavoro

Goodwill-Industries in Lansing, IL seeks a proactive Store Manager to oversee daily operations, drive sales, supervise staff, and ensure a welcoming shopping experience. You will report to the Store Manager and help cultivate a safe, efficient, and productive environment.

Responsibilities include recruiting, training, performance coaching, enforcing policies, coordinating inventory and merchandising, and maintaining strong customer service.