Store Operations & Customer Experience Lead

fivebelow; Huntsville (AL); On-site; USD 15,000 - 18,000; Full time

Job summary

Five Below is hiring for an hourly manager-on-duty style role in Huntsville, AL. You will train crew, oversee daily activities, and ensure fast, friendly checkout experiences for every guest.

Join a high-energy team, manage store operations, assist with stock, and help drive sales while maintaining excellent customer service. Applicants should be at least 18 with 1 year of management experience.

Qualifications

• High School Diploma or equivalent required.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task in a fast-paced environment.
• Creative thinking and problem solving.
• Ability to stay composed under pressure.

Responsibilities

• Wows customers through personal contact and trains crew on the BEST customer service experience.
• Oversees daily activities of store associates and ensures top service levels.
• Assists with receiving, unpacking, and stocking to keep floor ready for customers.
• Acts as Manager on Duty and takes responsibility for store operations and staff.
• Manages opening/closing procedures, cash security, alarms and daily readiness.
• Supports onboarding and ongoing training of associates on policies and procedures.
• Drives store sales and controls expenses by optimizing merchandising and staff performance.
• Partners with store leadership on merchandising and World Recovery processes.
• Performs store maintenance tasks including cleaning and stock room upkeep.

Skills

Communication

Multi-tasking

Creative thinking

Composure under pressure

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below is hiring for an hourly manager-on-duty style role in Huntsville, AL. You will train crew, oversee daily activities, and ensure fast, friendly checkout experiences for every guest.

Join a high-energy team, manage store operations, assist with stock, and help drive sales while maintaining excellent customer service. Applicants should be at least 18 with 1 year of management experience.