Store Operations & Customer Experience Lead

Five Below; Garland (TX); Hybrid; USD 15,000 - 19,000; Part time

Job summary

Five Below is seeking an hourly Crew/Operations Leader in Garland, TX. You will oversee store associates, train teams on customer service, and manage opening/closing procedures to ensure smooth daily operations.

The role requires a high school diploma, 1+ year of management experience, and strong communication skills. You will work a flexible schedule including weekends; the company emphasizes creating a WOW customer experience.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
• Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
• Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
• Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance.
• Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room

Skills

Verbal communication

Written communication

Multi-tasking

Creative thinking

Stay calm under pressure

Education

High School Diploma or equivalent

Job description

Five Below is seeking an hourly Crew/Operations Leader in Garland, TX. You will oversee store associates, train teams on customer service, and manage opening/closing procedures to ensure smooth daily operations.

The role requires a high school diploma, 1+ year of management experience, and strong communication skills. You will work a flexible schedule including weekends; the company emphasizes creating a WOW customer experience.