Store Operations & Customer Experience Lead

Five Below; City of Kingston (NY); On-site; USD 19,000 - 28,000; Part time

Job summary

Five Below in Kingston, NY is seeking an experienced store leader to oversee daily operations and drive exceptional guest service. You will supervise crew, train associates, and ensure a fast, friendly checkout experience while maintaining a high-energy, WOWstore environment.

The role requires a High School diploma (college experience preferred) and at least 1 year of management experience, with the ability to multitask and stay composed under pressure.

Qualifications

• High school diploma or equivalent.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensures crew deliver WOW customer service with fast, friendly checkout.
• Oversees daily activities of store associates to ensure performance.
• Assists with receiving, unpacking, and stocking new merchandise.
• Acts as Manager on Duty when needed and handles store operations.
• Manages opening/closing procedures, cash handling, and security.
• Supports onboarding and ongoing training of associates.
• Drives sales and controls expenses through merchandising and service.
• Partners with store leadership on merchandising procedures.
• Performs store maintenance including cleaning and stockroom upkeep.

Skills

Customer service

Communication

Multitasking

Creativity

Composure

Education

College experience preferred

Job description

Five Below in Kingston, NY is seeking an experienced store leader to oversee daily operations and drive exceptional guest service. You will supervise crew, train associates, and ensure a fast, friendly checkout experience while maintaining a high-energy, WOWstore environment.

The role requires a High School diploma (college experience preferred) and at least 1 year of management experience, with the ability to multitask and stay composed under pressure.