Store Operations & Customer Experience Lead

Five Below; California (MD); On-site; USD 18,000 - 26,000; Part time

Benefits offered by this job

Health coverage

Financial wellness

Personal wellness

Job summary

Five Below is hiring for a part-time hourly role where you will coach crew, manage daily store operations as Manager on Duty, and ensure a top-tier customer experience. You will oversee associates, assist with stocking, and help drive sales while maintaining loss-prevention and standards.

The position requires availability for day/evening/weekend shifts; the company emphasizes a fast-paced, energetic environment and opportunities to advance within the Five Below Way.

Qualifications

• High school diploma or equivalent.
• College experience preferred.

Responsibilities

• Wowing customers through personal, friendly service at the register.
• Oversee daily activities of store associates and ensure excellent customer service.
• Assist with receiving, unpacking and stocking to keep floor inventory ready.
• Act as Manager on Duty and handle store operations, staff, and urgent issues.
• Open/close responsibilities including cash, doors, alarms, and daily readiness.
• Support onboarding and training to improve performance.
• Drive sales and control expenses by merchandising and customer service improvements.
• Collaborate with store leadership on merchandising procedures and recovery.
• Perform store maintenance and housekeeping to maintain a WOW environment.

Skills

Verbal communication

Written communication

Multi-tasking

Creative thinking

Composure under pressure

Education

High school diploma

College experience preferred

Job description

Five Below is hiring for a part-time hourly role where you will coach crew, manage daily store operations as Manager on Duty, and ensure a top-tier customer experience. You will oversee associates, assist with stocking, and help drive sales while maintaining loss-prevention and standards.

The position requires availability for day/evening/weekend shifts; the company emphasizes a fast-paced, energetic environment and opportunities to advance within the Five Below Way.