Store Operations & Customer Experience Associate

CarMax; West Point (VA); On-site; USD 22,000 - 32,000; Full time

Job summary

CarMax in West Point, VA is seeking a Business Operations Associate to support store operations across sales, auctions, and appraisals. You will deliver friendly customer service, process documents, and maintain accurate records to keep transactions smooth.

The role emphasizes attention to detail, strong organizational skills, and effective communication with customers and teams. You will handle cash, deposits, and compliance tasks while supporting multiple departments.

Qualifications

• Ability to read, interpret, and record data accurately.
• Strong organizational and multitasking skills.
• Proficiency with Microsoft Office and data entry.
• Excellent written and verbal communication.
• Ability to lift up to 20 lbs and stand for long periods.
• Commitment to confidentiality and integrity.
• Willingness to work varied shifts, including nights, weekends, and holidays.

Responsibilities

• Deliver outstanding customer service and guide customers through paperwork.
• Audit paperwork for retail and wholesale sales.
• Manage auction and appraisal transactions with accurate titles and payments.
• Handle cash deposits and maintain security protocols.
• Assist multiple departments and mentor new associates.
• Perform clerical duties and ensure data accuracy.
• Follow EH&S requirements and maintain a clean workspace.

Skills

Data interpretation

Organization

MS Office

Communication

Physical ability

Confidentiality

Flexibility

Tools

Data entry systems

Job description

CarMax in West Point, VA is seeking a Business Operations Associate to support store operations across sales, auctions, and appraisals. You will deliver friendly customer service, process documents, and maintain accurate records to keep transactions smooth.

The role emphasizes attention to detail, strong organizational skills, and effective communication with customers and teams. You will handle cash, deposits, and compliance tasks while supporting multiple departments.