Operations & Customer Service Associate

Talentify; Virginia Beach (VA); On-site; USD 22,000 - 32,000; Full time

Job summary

CarMax in Virginia Beach is seeking a Business Operations Associate to support store operations, process sales and appraisals, and ensure accurate paperwork. You will handle cash management, train new associates, and coordinate with multiple departments in a fast-paced environment.

The role emphasizes attention to detail, strong communication, and adherence to EH&S guidelines. The position is hourly and requires availability for varied schedules, including nights and weekends.

Qualifications

• Read, interpret, and record data accurately for compliance and reporting.
• Strong organizational and multitasking skills in a deadline‑driven environment.
• Proficient in Microsoft Office and data entry systems; clear written and verbal communication.
• Ability to lift up to 20 lbs and stand for extended periods.

Responsibilities

• Deliver outstanding customer service by greeting customers and guiding them through paperwork processes.
• Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
• Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and proper documentation for funding.
• Handle cash management tasks, including receiving payments, preparing deposits, and maintaining security protocols.
• Train and mentor new associates and support store operations by assisting multiple departments and balancing overflow traffic.
• Perform clerical duties such as filing, data entry, and reconciliation of missing information while maintaining accuracy.
• Follow CarMax EH&S requirements and maintain a clean and orderly work area.

Skills

Communication skills

Attention to detail

Microsoft Office

Tools

Microsoft Office Suite

Job description

CarMax in Virginia Beach is seeking a Business Operations Associate to support store operations, process sales and appraisals, and ensure accurate paperwork. You will handle cash management, train new associates, and coordinate with multiple departments in a fast-paced environment.

The role emphasizes attention to detail, strong communication, and adherence to EH&S guidelines. The position is hourly and requires availability for varied schedules, including nights and weekends.