Retail Operations & Compliance Associate

CarMax; Wichita (KS); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Paid sick time

Vacation time

Holiday pay

Job summary

CarMax Wichita is seeking a Business Operations Associate to support store operations, handling sales paperwork, auctions, appraisals, and cash management with accuracy and integrity.

You will assist multiple departments, train new associates, and ensure compliant processing of finance contracts, titles, and DMV docs, while delivering outstanding customer service.

Join a team that values transparency, teamwork, and growth, with opportunities to develop a long-term career at CarMax.

Qualifications

• Ability to read, interpret, and record data accurately for compliance and reporting.
• Strong organizational and multitasking skills in a deadline-driven environment.
• Proficiency in Microsoft Office and data entry systems with intermediate PC skills.
• Effective verbal and written communication skills for customer and team interactions.
• Ability to lift up to 20 lbs and stand for extended periods.
• Commitment to confidentiality, integrity, and adherence to company policies.
• Flexibility to work varied schedules, including nights, weekends, and holidays.

Responsibilities

• Deliver outstanding customer service by greeting customers and guiding them through paperwork processes.
• Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
• Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and proper documentation for funding.
• Handle cash management tasks, including receiving payments, preparing deposits, and maintaining security protocols.
• Train and mentor new associates and support store operations by assisting multiple departments and balancing overflow traffic.
• Perform clerical duties such as filing, data entry, and reconciliation of missing information while maintaining accuracy.
• Follow EH&S requirements and maintain a clean and orderly work area.

Skills

Data entry

Organizational skills

Customer service

Communication

Cash handling

Tools

Microsoft Office

Job description

CarMax Wichita is seeking a Business Operations Associate to support store operations, handling sales paperwork, auctions, appraisals, and cash management with accuracy and integrity.

You will assist multiple departments, train new associates, and ensure compliant processing of finance contracts, titles, and DMV docs, while delivering outstanding customer service.

Join a team that values transparency, teamwork, and growth, with opportunities to develop a long-term career at CarMax.