Store Operations & Compliance Associate

CarMax; White Marsh (VA); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

Sick time benefits

Washington sick leave

Vacation time

Floating holiday time

Benefits website

Job summary

CarMax, the nation’s largest retailer of used cars, seeks a Business Operations Associate to ensure precise processing of sales, auctions, and appraisals. You’ll deliver exceptional customer service, manage cash, and audit critical paperwork in a fast-paced, team-oriented store environment.

You will support multiple departments, maintain compliance, and communicate clearly with customers and internal teams while upholding CarMax’s standards of transparency and integrity.

Qualifications

• Read, interpret, and record data accurately for compliance and reporting.
• Strong organizational and multitasking skills in a deadline-driven environment.
• Proficiency in Microsoft Office and data entry systems.

Responsibilities

• Deliver outstanding customer service by greeting customers and guiding them through paperwork processes.
• Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
• Manage auction and appraisal transactions with accurate titles, payoffs, and documentation for funding.
• Handle cash management tasks, including receiving payments, deposits, and security protocols.
• Train and mentor new associates and support store operations across departments.

Skills

Data interpretation

Organizational skills

Multitasking

Microsoft Office

Data entry systems

Verbal communication

Written communication

Confidentiality

Physical stamina

Tools

Microsoft Office

Job description

CarMax, the nation’s largest retailer of used cars, seeks a Business Operations Associate to ensure precise processing of sales, auctions, and appraisals. You’ll deliver exceptional customer service, manage cash, and audit critical paperwork in a fast-paced, team-oriented store environment.

You will support multiple departments, maintain compliance, and communicate clearly with customers and internal teams while upholding CarMax’s standards of transparency and integrity.