Operations Specialist: Smooth Sales & Service

CarMax Business Services; Spokane (WA); On-site; USD 23,000 - 34,000; Full time

Job summary

CarMax Spokane Valley is hiring a Business Operations Associate to support store operations by processing sales paperwork, audits, appraisals, and cash handling. You’ll deliver strong customer service in a fast-paced, team-oriented environment and help ensure accurate documentation for all transactions.

You will train new associates, balance overflow traffic, and maintain compliance with CarMax EH&S standards while working flexible hours, including nights and weekends.

Qualifications

• Read, interpret, and record data accurately for compliance.
• Strong organizational and multitasking skills in a deadline-driven environment.
• Proficient in Microsoft Office and data entry systems.
• Effective verbal and written communication with customers and teams.
• Able to lift up to 20 lbs and stand for extended periods.
• Commitment to confidentiality, integrity, and CarMax policies.
• Flexible schedule including nights, weekends, and holidays.

Responsibilities

• Deliver outstanding customer service by greeting customers, answering questions, and guiding them through paperwork processes.
• Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
• Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and proper documentation for funding.
• Handle cash management tasks, including receiving payments, preparing deposits, and maintaining security protocols.
• Train and mentor new associates and support store operations by assisting multiple departments and balancing overflow traffic.
• Perform clerical duties such as filing, data entry, and reconciliation of missing information while maintaining accuracy.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Skills

Data entry

Attention to detail

Customer service

Communication

Multitasking

Tools

Microsoft Office

Job description

CarMax Spokane Valley is hiring a Business Operations Associate to support store operations by processing sales paperwork, audits, appraisals, and cash handling. You’ll deliver strong customer service in a fast-paced, team-oriented environment and help ensure accurate documentation for all transactions.

You will train new associates, balance overflow traffic, and maintain compliance with CarMax EH&S standards while working flexible hours, including nights and weekends.