Store Merchandising & Customer Experience Lead

The Michael's Companies; Washington, Northern (District of Columbia, KY); Hybrid; USD 27,000 - 33,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, and vision insurance

Employee discounts

Job summary

The Michaels Companies is seeking a Merchandise Manager in a DC area store to drive merchandising and operational execution, including truck processing, inventory routines, planogram sets, and visual standards. You will ensure pricing accuracy, timely promotions, and a customer-ready store environment through strong workload planning and inventory management.

The role requires leadership experience, adherence to SOPs, and hands-on supervision of in-store activities, including stock movement and

Qualifications

• 3+ years retail leadership experience.
• Ability to stand for long periods.
• Ability to lift up to 25-50 pounds with or without accommodation.

Responsibilities

• Lead truck execution and merchandise flow to the sales floor.
• Manage in-stock optimization and replenishment accuracy.
• Oversee planogram (POG) execution and visual standards.
• Provide manager-on-duty coverage and maintain store conditions.
• Train and coach team members through onboarding and ongoing development.

Skills

Retail leadership

Inventory control

Planogram execution

Pricing accuracy

Visual merchandising

Team coaching

SOP compliance

Job description

The Michaels Companies is seeking a Merchandise Manager in a DC area store to drive merchandising and operational execution, including truck processing, inventory routines, planogram sets, and visual standards. You will ensure pricing accuracy, timely promotions, and a customer-ready store environment through strong workload planning and inventory management.

The role requires leadership experience, adherence to SOPs, and hands-on supervision of in-store activities, including stock movement and