Merchandising & Store Operations Leader

Michaels Stores; Washington (District of Columbia); On-site; USD 27,000 - 33,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical, dental, and vision coverage

Job summary

The Michaels Companies Inc. in Washington, DC seeks a Merchandise Manager to drive merchandising and store operations, including truck processing, inventory routines, planogram sets, and visual standards.

This role ensures accurate pricing, timely promotional execution, and a customer-ready store environment through strong workload planning and inventory management. You will oversee SOP adherence, planogram execution, and asset protection while coaching team members to deliver high service

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Assist Store Manager in leading and managing adherence to SOPs and Company programs to ensure compliance with applicable laws and requirements.
• Ensure execution of Company policies and standards, holding team accountable for store conditions and results.
• Provide Manager-on-Duty (MOD) coverage, maintaining floor leadership, service standards, and operational continuity.
• Lead truck execution processes, ensuring timely unloading, accurate sorting, and efficient flow of merchandise to the sales floor.
• Own workload planning and daily task prioritization, partnering with store leadership to align staffing and execution to business needs.
• Execute and maintain SISO routines to drive in-stock levels, replenishment accuracy, and sales readiness.
• Oversee Planogram (POG) execution, ensuring merchandising sets are completed accurately and on schedule.
• Establish and maintain visual merchandising standards, including initial product placement and presentation to company expectations.
• Support a clean, organized, and customer-ready store environment, including backroom organization and sales floor recovery.
• Manage key aspects of inventory control, ensuring product accuracy, integrity, and efficient stock movement.
• Execute ad sets, ensuring promotional signage and product placement are compliant and customer focused.
• Complete price changes accurately and on time, maintaining pricing integrity across the sales floor and systems.
• Oversee Ship from Store fulfillment, ensuring orders are picked, packed, and shipped efficiently and accurately.
• Process RTVs (Return to Vendor) and ASN receiving, ensuring compliance, documentation accuracy, and proper inventory adjustments.
• Manage store damages procedures, ensuring proper handling, reporting, and shrink reduction
• Train, coach, and develop team members through structured TM onboarding and ongoing skill-building across assigned departments.
• Partner in maintaining strong Asset Protection practices, reducing shrink through awareness, compliance, and safe operations.

Skills

Leadership

Inventory management

Planogram execution

Pricing & promotions

Store operations

Tools

POS system

Job description

The Michaels Companies Inc. in Washington, DC seeks a Merchandise Manager to drive merchandising and store operations, including truck processing, inventory routines, planogram sets, and visual standards.

This role ensures accurate pricing, timely promotional execution, and a customer-ready store environment through strong workload planning and inventory management. You will oversee SOP adherence, planogram execution, and asset protection while coaching team members to deliver high service