Store Manager: Retail Ops & Customer Experience Leader

Safelite; Battle Creek (MI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Weekly pay + bonus

401(k) matching

Medical coverage plans

PTO & holidays

Tuition reimbursement

Paid training

Job summary

Safelite is seeking a Store Manager in Battle Creek, MI to lead daily store operations and deliver high-quality customer service. You will manage staffing, schedules, inventory, cash handling and safety to create a memorable customer experience.

You'll drive team performance toward KPIs, coach staff, ensure compliance and maintain a professional store appearance, while coordinating with broader field leadership to align with company goals and standards.

Qualifications

• High School Diploma or GED or equivalent.
• Valid state driver’s license.
• 3+ years leadership/supervisory experience.
• 3-5 years retail or service center experience; automotive preferred.
• Proficiency with Microsoft Office Suite and general office equipment.
• Excellent communication and the ability to influence and coach a mobile workforce.
• Comfort working outside in various weather conditions.
• Professional appearance and PPE.
• Physical: lift up to 35 lbs, stand for extended periods.

Responsibilities

• Oversee daily store operations including opening/closing, scheduling, and cash handling.
• Drive team performance to meet KPIs and company goals (NPS, Time to Serve, etc.).
• Ensure technicians are SafeTech certified and provide coaching for quality installs/repairs.
• Guide vehicle/equipment maintenance and collaborate with marketing for materials display.
• Provide world-class customer service and address complaints/warranty issues.
• Perform other duties as assigned.

Skills

Leadership

Customer service

Inventory management

Staffing & scheduling

Cash handling

Coaching

Safety compliance

Communication

Education

High School Diploma/GED/Equivalent

Tools

Microsoft Office Suite

Job description

Safelite is seeking a Store Manager in Battle Creek, MI to lead daily store operations and deliver high-quality customer service. You will manage staffing, schedules, inventory, cash handling and safety to create a memorable customer experience.

You'll drive team performance toward KPIs, coach staff, ensure compliance and maintain a professional store appearance, while coordinating with broader field leadership to align with company goals and standards.