Store Manager-Retail Jewelry

Helzberg Diamonds; Westland (MI); On-site; USD 60,000 - 90,000; Full time

Job summary

Helzberg Diamonds Shops, Inc. seeks a Store Manager to lead daily operations and drive sales and profit objectives in a retail jewelry environment. You will direct the store’s performance, coordinate teams, and evaluate results to ensure excellent customer service and store standards.

The ideal candidate brings proven sales leadership, strong recruitment and training skills, and the ability to coach a diverse sales team. Flexibility for evenings, weekends, and holidays is required.

Qualifications

• Proven ability to achieve sales goals through strong selling skills.
• Superior communication and interpersonal abilities.
• Experience recruiting and staffing sales teams.
• Ability to supervise and develop others.

Responsibilities

• Achieve store sales goals by leveraging personal selling skills and coaching sales associates.
• Ensure all associates know company policies and can resolve customer issues quickly.
• Recruit, interview and hire top talent.
• Provide ongoing training to sales team.
• Conduct regular coaching sessions to improve performance.
• Create strategies to reach sales and profit targets.
• Maintain a professional work environment and address associate relations issues.

Education

Bachelor's degree in business, marketing, retail management, or an equivalent combination of education and experience

Job description

Store Managers at Helzberg Diamonds manage daily operations to achieve sales goals and profit objectives. They are responsible for the overall direction, coordination, and evaluation of the store.

Key responsibilities include:

• Achieve store sales goals by demonstrating strong personal selling skills and transferring those skills to sales associates.
• Ensure all associates are knowledgeable of company policies and are proficient in solving customer service issues quickly.
• Consistently recruit, interview and hire top talent.
• Provide ongoing training to sales team.
• Facilitate regular one-on-one coaching discussions to provide continual feedback to improve performance.
• Create and implement strategies to achieve sales and profit objectives.
• Maintain a professional work environment and addressing associate relations issues appropriately.

The ideal candidate will possess:

• Proven history of achieving sales goals in retail jewelry environment
• Strong direct recruiting skills
• Ability to supervise others to achieve results
• Superior communication and interpersonal skills
• Flexibility to manage a variety of personalities
• Bachelor's degree in business, marketing, retail management, or an equivalent combination of education and experience
• Ability to relocate is a plus
• Must be able to work a flexible schedule including evenings, weekends, and holidays