Store Manager- New Orleans, LA

Goodwill-Industries-of-Southeastern-Louisiana; New Orleans (LA); On-site; USD 52,000 - 76,000; Full time

Job summary

Goodwill Industries of Southeastern Louisiana in New Orleans is seeking a Store Manager to lead daily operations, supervise staff, and drive sales while ensuring compliance with safety and loss-prevention standards.

You will hire, coach, train, and schedule employees, manage cash and invoices, coordinate donations and merchandising, and maintain a clean, welcoming store environment focused on outstanding customer service.

Qualifications

• Minimum of 1–2 years in management experience.
• Five years in retail management preferred.
• Experience leading teams in retail, production, manufacturing, or assembly preferred.
• Must have reliable transportation and be able to pass MVR check.
• Valid driver’s license, liability insurance, vehicle registration and current inspection.
• Proficient computer skills including Microsoft Office, Outlook, Word, Excel, Power BI, and other programs.
• Read, write and communicate clearly in English.

Responsibilities

• Lead, manage, and motivate store employees to reach production guidelines (110 garments/hour, 90% quality).
• Ensure constant merchandise flow to the sales floor daily.
• Staff the store by hiring, coaching, training, developing, and leading the store team.
• Conduct daily interviews and source applicants, handling new hire paperwork.
• Hold staff accountable through coaching, discipline, and performance evaluations.
• Ensure safety compliance, drills, incident reports, and building maintenance as needed.
• Lead receiving, pricing, and displaying of store merchandise.
• Open/close store; balance cash, review P&L, and perform end-of-day procedures.

Skills

Budget management

Interpersonal skills

Brand ambassador

Data analysis

Team leadership

Manual dexterity

Stamina

High pace adaptation

Product knowledge

HR processes

Education

High School diploma or GED

Leadership training / mentoring

Tools

Microsoft Office

Outlook

Word

Excel

Power BI

Job description

Store Manager

EssentialFunctions:

1. 1. Leads,manages,andmotivatesstoreemployeestoreachproductionguidelines:aminimum of 110 garments per hour with a minimum quality standard of 90%.
2. 2. Ensuresaconstantrotationandflowofmerchandisetothesalesfloordaily.
3. 3. Stafftheretailstorebyhiring,coaching,training,developing,andleadingthestoreteam.
4. 4. Completesinterviewsdaily.findsapplicantsthroughNetRecruiterandsendsanyothernew hire paperworkrequiredto staffthe storeto keep up the day-to-day operationsof the store.
5. 5. Holdsstaffaccountablethroughcoaching,employeediscipline,performanceevaluations, training and corrective action when necessary.
6. 6. Ensurescompliancewithallsafetypoliciesandprocedures,conductsdrills,submitsincident reports for injuries at store, and monitors building maintenance, including submitting work tickets online as needed.
7. 7. Leadsand assistsinthereceiving,pricing,and displayingofstore merchandise.
8. 8. Opensandclosesthestore.Balancescashregisters,reviewsProfitandLossstatements,and conduct end-of-day procedures, including safe counts, safe audits, replenish change, and check petty cash usage. Responsible for all cash in and out of store location.
9. 9. CreatesandmaintainsapositivepublicimageofGoodwillthroughacleanandhazard-free store environment through dailymonitoring ofallareas, full offresh productsdaily, witha focus on excellent customer service.
10. 10. Performsalldutiesofallstorepersonnelincludingcashregister,donationreceiving,sorting, hanging, pricing of merchandise, stemming, clears store and bathrooms and debris, etc.
11. 11. Communicatesdailyneedswiththetransportationdepartmentand DistrictManager.
12. 12. Makes work schedules for store employees with a focus on adequate coverage for store operationandtoensurealldonationsareprocessed fromthedonationdoortoproductionarea to sales floor on the same day they are received.
13. 13. Conductsdailystorewalkthroughs,dailystoreteamhuddles,andregularstore meetings.
14. 14. Responsibleforproduction,revenue,payroll,andexpensebudgetsaswellaswork toachieve/exceedthestore’sbudgetedgoals.
15. 15. Responsibleforprovidingleadershipandguidancetostorestaffandsettinggoals/KPIsforall store staff aswell as being responsible for analyzing statistical data of the store’s production, sales, and overall effectiveness of store employees.
16. 16. Keepsthestorecleanandhazardfreebyvacuuming,mopping,dusting,sweeping,emptying trash, and cleaning the bathrooms.
17. 17. MustworkoneSunday amonth,workaclosingshifttwiceaweek(requiredtoalternateat least one Friday or Saturday closing shiftwith store leadership team) androtate weekends with store leadership team.
18. 18. Performsany otherrelated jobdutiesasassigned bymanagement.

SkillsandAbilities:

1. 1. Mustbeabletoachievebudgetedgoalsandimplementacontingencyplanifgoalsarenotmet.
2. 2. Mustbeabletointeractprofessionally andproductively withadiversearray of people.
3. 3. MustbeabletomarketGoodwillandexplainthemission tothepublic.
4. 4. Mustestablishandmaintaineffectiveworkingrelationshipswithstorepersonnelwhile motivating them to their best performance.
5. 5. Mustbeabletoreadandanalyzestatisticaldataforproductionandsalestrendsandgivean overview of store employee effectiveness.
6. 6. Mustbeabletoworkaflexiblescheduleatshortnotice,includingnightsandweekends, and occasionally, long hours.
7. 7. Mustprovideleadershipandmentoringtostorestaffandtrainanddevelopemployeestobe efficient in the production area and on the sales floor.
8. 8. Mustbeabletouserepetitivehandmovement when sorting,hanging,andpricing.
9. 9. Mustbeabletoengageinprolongedstanding,walking,andbending.
10. 10. Mustbeabletofunctioninafast-pacedworkenvironmentwithoccasionalperiodsofhighvolume.
11. 11. Musthaveknowledgeofclothingbrandsand household itemvalues.
12. 12. Mustreviewallemployeedisciplinaryactionformswithmanagersand/oremployees.

Requirements:

1. 1. HighSchooldiploma,GED,orequivalentrequired.Somecollege,leadershiptraining, mentoring, or team building experience preferred.
2. 2. Minimumoffiveyears’experienceinretailmanagementpreferred.Minimumof1-2yearsin management required.
3. 3. Preferabackgroundinleadingteamsinretailsales,production,manufacturing,orassembly.
4. 4. Musthavereliabletransportation. MustbeabletopassMVRcheckand provideproof.
5. 5. ofavaliddriver’slicense,liabilityinsurance,vehicleregistrationandacurrentvehicle inspection sticker.
6. 6. MustbeproficientincomputerskillsincludingMicrosoftOffice,Outlook,Word,Excel, Power BI, and other programs.
7. 7. Mustbeabletoread,writeandcommunicateclearly inEnglish.

WorkingConditions:

Frequentmovement,exposuretodonatedgoodsandmaterials,conditionedindoortemperatures with occasional exposure to outdoor temperatures and weather conditions, occasional travel in division area.