Sales Floor Manager (Burbank)

Kaizen Lab Inc.; Baton Rouge (LA); On-site; USD 32,000 - 52,000; Full time

Job summary

Goodwill Industries of Southeast Louisiana is seeking a Sales Floor Manager to oversee daily operations of a high-volume retail floor, manage staff, and ensure effective donation processing, pricing, and merchandising.

The role emphasizes team leadership, customer service excellence, and adherence to safety policies while maintaining a clean and vibrant store environment.

Qualifications

• Must read, write, and communicate clearly in English.
• Supervisor experience or training preferred.
• Experience leading retail teams is preferred.
• Must have reliable transportation and pass MVR check.

Responsibilities

• Leads, supervises, and motivates store employees to ensure a constant rotation and flow of merchandise to the sales floor daily.
• Supports staffing the retail store by coaching, training, developing, and leading the store team.
• Ensures compliance with all safety policies and procedures.
• Keeps store clean and hazard-free with fresh product daily and excellent customer service focus.
• Oversees receiving, pricing, and display of store merchandise.
• Opens and closes the store; balances cash registers and performs end-of-day procedures.
• Maintains cash in the store including in the safe, petty cash, deposits and registers.
• Performs duties of all store personnel as required.

Skills

Budgeting

Professional communication

Leadership

Training and development

Flexibility

English literacy

Education

High school diploma or GED

Tools

Microsoft Office

Outlook

Word

Excel

Power BI

Job description

Sales Floor Manager

Essential Functions:

Thesalesfloormanagerisresponsibleforsupervisingthesalesfloorleadsandsalesassociatesto generate revenue through the daily processing of donated goods. The sales floor manager drives the daily workflow of rotating and selling high volumes of donated clothing, furniture, and householdgoods.Thestorefloormanagersupportsthestoremanagerinoperatingahigh-volume retail operation to support the mission of Goodwill Industries of SouthEast Louisiana.

Responsibilities:

• Leads,supervises,andmotivatesstoreemployeestoensureaconstantrotationand flow of merchandise to the sales floor daily.
• Supportsstaffingtheretailstorebycoaching,training,developing,andleadingthe store team.
• Ensurescompliancewithallsafetypoliciesandprocedures.
• Creates and maintains a positive public image of Goodwill through a clean store environment,fulloffreshproductdaily,withafocusonexcellentcustomerservice.
• Leadsandassistsinthereceiving,pricing,anddisplayingofstore merchandise.
• Opens and closes the store. Balances cash registers and conduct end-of-day procedures.Responsibleforallcashinstore,includinginthesafe,pettycash, deposits, and cash registers.
• Maintainsacleanandhazardfreestorethroughdailymonitoringandcleaningofallareas.
• Performsalldutiesofallstorepersonnelincludingoperatingacashregister,weekly pulls, hanging new donations, cleaning of store, etc.
• Tousethecashregisterfortotalsales,acceptpayment,authorizevoids,returns, exchanges and credits for merchandise only.
• Toconducthourlyfloorcheckstoensureprocessedmerchandiseisproperlyplaced on the floor.
• Conductsdailystorewalkthroughs,dailystoreteamhuddles,andregularstoremeetings.
• Responsibleforrevenueandexpensebudgetsandworkstoachieve/exceedbudgetedgoals.
• Toassistthestoremanagerincorrectivecoachingandtraininganddevelopmentof employees.
• Assistsinschedulingemployeeswithafocusonadequatecoverageofstore operation.
• Tokeepthestorecleanandhazardfreebyvacuuming,mopping,dusting,sweeping, and cleaning the bathrooms.
• Allotherjob-relateddutiesasrequiredbymanagement.

Skills and Abilities:

• Mustbeabletoachievebudgetedgoalsandimplementacontingencyplanifgoalsare not met.
• Mustbeabletointeractprofessionallyandproductivelywithadiverse arrayof people.
• Mustbeable tomarketGoodwillandexplain themission tothe public.
• Mustestablishandmaintaineffectiveworkingrelationshipswithstorepersonnelwhile motivating them to their best performance.
• Mustbeable toconductongoing traininganddevelopment ofstore employees.
• Mustbeabletoworkaflexiblescheduleatshortnotice,includingnightsand weekends, and occasionally, long hours.
• Mustbeableto userepetitivehandmovement whenpulling and hanging.
• Mustbeable toengageinprolongedstanding,walking,and bending.
• Mustbeable tofunctioninafast-pacedworkenvironmentwithoccasionalperiodsof high volume.
• Musthaveknowledgeofclothingbrands andhouseholditem values.

Requirements:

• Highschooldiplomaorgeneraleducationdegree(GED)withaminimumof1yearof supervisory experience or equivalent combination of education and experience required.
• Leadership,teambuilding,andmentoringexperienceand/ortrainingexperience preferred.
• Preferabackgroundinleadingteamsin retailsalesorothersalesexperience.
• Must have reliable transportation. Must be able to pass MVR check and provideproof ofavaliddriver’slicense,liabilityinsurance,vehicleregistrationandacurrentvehicle inspection sticker.
• MustbeproficientincomputerskillsincludingMicrosoftOffice,Outlook,Word, Excel, Power BI and other programs.
• Mustbeabletoread,writeandcommunicateclearlyin English.

Working Conditions:

Frequentphysicalexertion,frequentmovement,conditionedindoortemperatureswithoccasional exposure to outdoor temperatures and weather conditions, occasional travel in district area.

GOODWILL INDUSTRIES OF SOUTHEASTERN LOUISIANA is an EEO Employer - M/F/Disability/Protected Veteran Status