Sales Floor Manager (O'Neal Lane)

Kaizen Lab Inc.; Baton Rouge (LA); On-site; USD 36,000 - 48,000; Full time

Job summary

Goodwill Industries of Southeastern Louisiana is seeking a Sales Floor Manager to oversee the daily operations of a high-volume retail floor. You will lead associates, drive merchandise rotation, and ensure top-notch customer service while maintaining a safe, clean store environment.

The role requires strong leadership, reliability, and the ability to manage cash handling and end-of-day procedures in a fast-paced setting. Ability to work evenings and weekends is essential.

Qualifications

• GED or high school diploma required.
• 1+ year supervisory experience preferred.
• Leadership, teambuilding and mentoring experience preferred.
• Retail sales leadership background is a plus.
• Must read, write and communicate clearly in English.

Responsibilities

• Lead, supervise, and motivate store employees to ensure merchandise flow to the floor daily.
• Coach, train, develop, and lead the store team.
• Ensure compliance with safety policies and procedures.
• Maintain a clean store environment and excellent customer service.
• Oversee receiving, pricing and display of merchandise; open/close store; balance cash.

Skills

Budget management

People management

Customer service

English literacy

Education

High school diploma or GED

Tools

Microsoft Office

Power BI

Excel

Job description

Sales Floor Manager

Essential Functions: Thesalesfloormanagerisresponsibleforsupervisingthesalesfloorleadsand sales associates to generate revenue through the daily processing of donated goods. The sales floor manager drives the daily workflow of rotating and selling high volumes of donated clothing, furniture, and household goods. Thestorefloormanagersupportsthestoremanagerinoperatingahigh-volume retail operation to support the mission of Goodwill Industries of Southeast Louisiana.

Responsibilities

• Leads,supervises,andmotivatesstoreemployeestoensureaconstantrotationand flow of merchandise to the sales floor daily.
• Supportsstaffingtheretailstorebycoaching,training,developing,andleadingthe store team.
• Ensurescompliancewithallsafetypoliciesandprocedures.
• Creates and maintains a positive public image of Goodwill through a clean store environment,fulloffreshproductdaily,withafocusonexcellentcustomerservice.
• Leadsandassistsinthereceiving,pricing,anddisplayingofstore merchandise.
• Opens and closes the store. Balances cash registers and conduct end-of-day procedures.Responsibleforallcashinstore,includinginthesafe,pettycash, deposits, and cash registers.
• Maintainsacleanandhazardfreestorethroughdailymonitoringandcleaningofall areas.
• Performsalldutiesofallstorepersonnelincludingoperatingacashregister,weekly pulls, hanging new donations, cleaning of store, etc.
• Tousethecashregisterfortotalsales,acceptpayment,authorizevoids,returns, exchanges and credits for merchandise only.
• Toconducthourlyfloorcheckstoensureprocessedmerchandiseisproperlyplaced on the floor.
• Conductsdailystorewalkthroughs,dailystoreteamhuddles,andregularstore meetings.
• Responsibleforrevenueandexpensebudgetsandworkstoachieve/exceedbudgeted goals.
• Toassistthestoremanagerincorrectivecoachingandtraininganddevelopmentof employees.
• Assistsinschedulingemployeeswithafocusonadequatecoverageofstore operation.
• Tokeepthestorecleanandhazardfreebyvacuuming,mopping,dusting,sweeping, and cleaning the bathrooms.
• Allotherjob-relateddutiesasrequiredbymanagement.

Skills and Abilities

• Mustbeabletoachievebudgetedgoalsandimplementacontingencyplanifgoalsare not met.
• Mustbeabletointeractprofessionallyandproductivelywithadiverse arrayof people.
• Mustbeable tomarketGoodwillandexplain themission tothe public.
• Mustestablishandmaintaineffectiveworkingrelationshipswithstorepersonnelwhile motivating them to their best performance.
• Mustbeable toconductongoing traininganddevelopment ofstore employees.
• Mustbeabletoworkaflexiblescheduleatshortnotice,includingnightsand weekends, and occasionally, long hours.
• Mustbeable to use repetitivehandmovement whenpulling and hanging.
• Mustbeable toengageinprolongedstanding,walking,and bending.
• Mustbeable tofunctioninafast-pacedworkenvironmentwithoccasionalperiodsof high volume.
• Musthaveknowledgeofclothingbrands andhouseholditem values.

Requirements

• Highschooldiplomaorgeneraleducationdegree(GED)withaminimumof1yearof supervisory experience or equivalent combination of education and experience required.
• Leadership,teambuilding,andmentoringexperienceand/ortrainingexperience preferred.
• Preferabackgroundinleadingteamsin retailsalesorothersalesexperience.
• Must have reliable transportation. Must be able to pass MVR check and provide proof of a valid driver’s license, liability insurance, vehicle registration and a current vehicle inspection sticker.
• Must be proficient in computer skills, including Microsoft Office, Outlook, Word, Excel, Power BI and other programs.
• Must be able to read, write and communicate clearly in English.

Frequentphysicalexertion,frequentmovement,conditionedindoortemperatureswithoccasional exposure to outdoor temperatures and weather conditions, occasional travel in district area.

GOODWILL INDUSTRIES OF SOUTHEASTERN LOUISIANA is an EEO Employer - M/F/Disability/Protected Veteran Status