Sales Floor Manager (Tulane Ave)

Goodwill Industries of Southeastern Louisiana; New Orleans (LA); On-site; USD 42,000 - 54,000; Full time

Job summary

Goodwill Industries of Southeastern Louisiana in New Orleans seeks a Sales Floor Manager to lead store staff, drive merchandise flow, and deliver exceptional customer service. The role emphasizes coaching, training, and scheduling while maintaining a clean, safe, and welcoming shopping environment.

Key responsibilities include budget oversight, cash handling, and daily operations such as opening/closing, pricing, and display curation.

Qualifications

• High school diploma or GED with supervisory experience preferred.
• Leadership, team building, and mentoring experience.
• Background in leading teams in retail sales or similar.
• Reliable transportation and ability to pass MVR check.

Responsibilities

• Leads, supervises, and motivates store employees to ensure flow of merchandise daily.
• Coaches, trains, develops, and leads the store team.
• Ensures compliance with safety policies and procedures.
• Maintains a clean store environment and excellent customer service.
• Manages receiving, pricing, and display of merchandise.
• Opens/closes store; balances cash registers and handles cash inventory.
• Performs duties of store personnel including cash register operations.
• Conducts hourly floor checks and daily store walkthroughs.
• Responsible for revenue and expense budgets and achieving goals.
• Assists in scheduling and training employees.

Skills

Leadership

Staff training

Customer service

Budgeting

Cash handling

Microsoft Office

Power BI

Education

GED or high school diploma

Tools

Power BI

Excel

Outlook

Word

Access

Job description

Sales Floor Manager

Essential Functions:

Responsibilities:

• Leads, supervises, and motivates store employees to ensure a constant rotation and flow of merchandise to the sales floor daily.
• Supports staffing the retail store by coaching, training, developing, and leading the store team.
• Ensures compliance with all safety policies and procedures.
• Creates and maintains a positive public image of Goodwill through a clean store environment, full of fresh product daily, with a focus on excellent customer service.
• Leads and assists in the receiving, pricing, and displaying of store merchandise.
• Opens and closes the store. Balances cash registers and conduct end-of-day procedures. Responsible for all cash in store, including in the safe, petty cash, deposits, and cash registers.
• Maintains a clean and hazard free store through daily monitoring and cleaning of all areas.
• Performs all duties of all store personnel including operating a cash register, weekly pulls, hanging new donations, cleaning of store, etc.
• To use the cash register for total sales, accept payment, authorize voids, returns, exchanges and credits for merchandise only.
• To conduct hourly floor checks to ensure processed merchandise is properly placed on the floor.
• Conducts daily store walkthroughs, daily store team huddles, and regular store meetings.
• Responsible for revenue and expense budgets and works to achieve/exceed budgeted goals.
• To assist the store manager in corrective coaching and training and development of employees.
• Assists in scheduling employees with a focus on adequate coverage of store operation.
• To keep the store clean and hazard free by vacuuming, mopping, dusting, sweeping, and cleaning the bathrooms.
• All other job-related duties as required by management.

Skills and Abilities:

• Must be able to achieve budgeted goals and implement a contingency plan if goals are not met.
• Must be able to interact professionally and productively with a diverse array of people.
• Must be able to market Goodwill and explain the mission to the public.
• Must establish and maintain effective working relationships with store personnel while motivating them to their best performance.
• Must be able to conduct ongoing training and development of store employees.
• Must be able to work a flexible schedule at short notice, including nights and weekends, and occasionally, long hours.
• Must be able to use repetitive hand movement when pulling and hanging.
• Must be able to engage in prolonged standing, walking, and bending.
• Must be able to function in a fast-paced work environment with occasional periods of high volume.
• Must have knowledge of clothing brands and household item values.

Requirements:

• High school diploma or general education degree (GED) with a minimum of 1 year of supervisory experience or equivalent combination of education and experience required.
• Leadership, team building, and mentoring experience and/or training experience preferred.
• Prefer a background in leading teams in retail sales or other sales experience.
• Must have reliable transportation. Must be able to pass MVR check and provide proof of a valid driver’s license, liability insurance, vehicle registration and a current vehicle inspection sticker.
• Must be proficient in computer skills including Microsoft Office, Outlook, Word, Excel, Power BI and other programs.
• Must be able to read, write and communicate clearly in English.

Working Conditions:

Frequent physical exertion, frequent movement, conditioned indoor temperatures with occasional exposure to outdoor temperatures and weather conditions, occasional travel in district area.