Store Manager - Mission-Driven Retail Leader

Goodwill of Central & Northern Arizona; Phoenix (AZ); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Medical Plans

HRA

Dental Plans

Vision Plan

401K Traditional and Roth Plans

Employer Paid Life Insurance

Employee Assistance Program (EAP)

Paid Time Off; Sick and Vacation

Paid Holidays

Job summary

Goodwill of Central and Northern Arizona is seeking a Retail Store Manager to lead daily retail operations across its Phoenix-area stores, driving sales, reducing costs, and ensuring excellent donor and customer service aligned with the Goodwill mission.

You will oversee staff, coordinate with district leadership, and manage store performance while maintaining brand standards. Starting pay is $70,000 annually with a monthly bonus and comprehensive benefits.

Qualifications

• Two years’ work experience in Retail Management, preferably thrift.
• One-year customer service experience
• Proficient in Microsoft Office Suite
• Valid drivers’ license and clean MVR
• Ability to pass a background check and drug screen, where applicable for position
• Ability to speak and read English proficiently
• High School Diploma or Equivalent preferred

Responsibilities

• Develops and executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for operating income, revenue, and production.
• Coordinates with Retail District Manager to develop and implement strategic plans to help drive donations.
• Monitors product levels daily to achieve bottom line sales budget against targets.
• Ensures payroll costs and operating costs are managed to budget.
• Ensures Team Members deliver excellent customer service to donors and customers.
• Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately.
• Partners with community businesses and organizations to promote Goodwill mission.
• Maintains regular and consistent in-person attendance.
• Serves as a Goodwill ambassador to the community.
• Transfers to different stores at any given moment due to business needs.
• Covers shifts at different stores at any moment due to business needs.
• Ensures that all Team Members are well-trained and fulfill their duties and responsibilities.
• Ensures that Donation Attendants demonstrate excellent customer service in receiving donations and that those donations are sorted and prepared for processing.
• Ensures that Production Team processes, prices, and displays product per company standards and to achieve store goals.
• Under direction of the Retail District Manager, partners with other store locations to allocate donations, Team Members, and leadership to maximize area performance.
• Ensures that Team Members are operating per company standards and procedures.
• Must have reliable transportation in order to perform daily tasks such as dropping off the bank deposit, helping at other stores, and attending personal training and development classes.
• Partners with support areas (Asset Protection, Human Resources, Safety, Finance, etc.) to further business goals and ensure compliance with applicable policies, procedures, and regulations.
• Builds a high-performing team.
• Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members.
• Ensures that the Assistant Store Manager effectively manages performance of Retail Store Associates.
• Plays critical role in driving company culture change efforts and change management processes.
• Models Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation.

Skills

Retail management experience

Education

High School Diploma or Equivalent

Tools

Microsoft Office Suite

Job description

Goodwill of Central and Northern Arizona is seeking a Retail Store Manager to lead daily retail operations across its Phoenix-area stores, driving sales, reducing costs, and ensuring excellent donor and customer service aligned with the Goodwill mission.

You will oversee staff, coordinate with district leadership, and manage store performance while maintaining brand standards. Starting pay is $70,000 annually with a monthly bonus and comprehensive benefits.