Retail Operations Manager

Goodwill-of-Central-and-Northern-Arizon; Bullhead City (AZ); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Vision plan

401K

Paid time off

Paid holidays

Job summary

Goodwill of Central and Northern Arizona is seeking a Retail Store Manager to lead the sales floor, drive daily operations, and achieve set sales goals across the store footprint.

You will recruit, mentor, and coach Retail Sales Associates, ensuring high customer service standards and adherence to company policies. The role requires leadership, reliability, and a commitment to Goodwill’s mission.

Qualifications

• One-year work experience in Retail Management, preferred.
• One-year customer service experience required.
• Proficient in Microsoft Office Suite.
• Ability to pass a background check and drug screen, where applicable for position.
• Ability to speak and read English proficiently.
• High School Diploma or Equivalent preferred.

Responsibilities

• Oversee the sales floor operations to achieve daily, monthly, quarterly, and yearly goals for profit and revenue.
• Direct daily retail operations and lead the team to deliver strong performance.
• Provide mentoring, training, and performance coaching to Retail Sales Associates.
• Ensure store compliance with Security, Health, and Safety policies and procedures.
• Maintain a clean, well-kept store reflecting the Goodwill brand.
• Handle store-level tasks such as banking deposits and coordination with other locations as needed.

Skills

Retail Management

Customer Service

Education

High School Diploma or Equivalent

Tools

Microsoft Office Suite

Job description

Goodwill of Central and Northern Arizona is seeking a Retail Store Manager to lead the sales floor, drive daily operations, and achieve set sales goals across the store footprint.

You will recruit, mentor, and coach Retail Sales Associates, ensuring high customer service standards and adherence to company policies. The role requires leadership, reliability, and a commitment to Goodwill’s mission.