Store Manager: Lead Teams, Grow Sales & Customer Experience

Citi Trends, Inc.; Benton Harbor (MI); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Paid vacation

401(k) plan

Paid training

Career growth opportunities

Job summary

CITITRENDS is seeking a Store Manager to lead all aspects of store performance, people leadership, and daily operations. You will oversee sales, profitability, inventory controls, and a first‑class customer experience while coaching a high‑performing team.

Ideal candidates bring 3–5 years of store leadership, strong communication and organizational skills, and the ability to work nights and weekends in a fast‑paced retail environment.

Qualifications

• High school diploma or equivalent required.
• 3–5 years of experience as a Store Manager or equivalent retail leadership role.
• 5–7 years of overall retail experience preferred.
• Strong communication, organizational, and people leadership skills.
• Ability to work a flexible schedule, including nights and weekends.
• Ability to perform basic math calculations, including percentages.
• Operational Excellence & Compliance.
• Customer-Focused Execution.
• Adaptability in a Fast-Paced Retail Environment.

Responsibilities

• Lead daily store operations to ensure sales goals, profit objectives, and customer experience standards are consistently achieved.
• Monitor sales performance and take action to drive results and address opportunities.
• Maintain financial controls, including payroll management, shrink control, and operating expenses.
• Ensure proper inventory controls, inventory transactions, and compliance with shrink prevention standards.
• Uphold all CITITRENDS operational policies, procedures, and standards.
• Recruit, interview, hire, onboard, coach, and, when necessary, counsel or terminate associates in accordance with company policies and legal guidelines.
• Direct and supervise associates engaged in sales, inventory, cash handling, and customer service.
• Build and maintain appropriate staffing levels to support store operations and performance.
• Provide ongoing coaching, feedback, and performance management to develop store associates.
• Ensure customers consistently receive excellent service in a safe, organized, and welcoming environment.
• Reinforce adherence to company policies, procedures, and loss prevention standards.
• Ensure consistent execution of merchandising, operational, and visual standards.
• Address customer concerns professionally and promptly.
• Perform additional duties and responsibilities as assigned to support store operations and business needs.

Skills

People leadership

Communication

Organizational skills

Flexible schedule

Education

High school diploma or equivalent

Job description

CITITRENDS is seeking a Store Manager to lead all aspects of store performance, people leadership, and daily operations. You will oversee sales, profitability, inventory controls, and a first‑class customer experience while coaching a high‑performing team.

Ideal candidates bring 3–5 years of store leadership, strong communication and organizational skills, and the ability to work nights and weekends in a fast‑paced retail environment.