Store Manager: Drive Sales, Lead Teams & Experience

Citi Trends; Kissimmee (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

CITITRENDS is a leading off-price retailer focused on delivering great style at exceptional prices. We seek a Store Manager to lead daily operations, drive sales, coach a high-performing team, and ensure exceptional customer experiences.

This role requires strong leadership, accountability, and the ability to manage payroll, inventory, and compliance in a fast-paced environment. Nights and weekends flexibility is expected.

Qualifications

• High school diploma or equivalent required.
• 3–5 years of experience as a Store Manager or equivalent retail leadership role.
• 5–7 years of overall retail experience preferred.
• Strong communication, organizational, and people leadership skills.
• Ability to work a flexible schedule, including nights and weekends.
• Ability to perform basic math calculations, including percentages.

Responsibilities

• Lead daily store operations to ensure sales goals, profit objectives, and customer experience standards are consistently achieved.
• Monitor sales performance and take action to drive results and address opportunities.
• Maintain financial controls, including payroll management, shrink control, and operating expenses.
• Ensure proper inventory controls, inventory transactions, and compliance with shrink prevention standards.
• Uphold all CITITRENDS operational policies, procedures, and standards.
• Recruit, interview, hire, onboard, coach, and, when necessary, counsel or terminate associates in accordance with company policies and legal guidelines.
• Direct and supervise associates engaged in sales, inventory, cash handling, and customer service.
• Build and maintain appropriate staffing levels to support store operations and performance.
• Provide ongoing coaching, feedback, and performance management to develop store associates.
• Ensure customers consistently receive excellent service in a safe, organized, and welcoming environment.
• Reinforce adherence to company policies, procedures, and loss prevention standards.
• Ensure consistent execution of merchandising, operational, and visual standards.
• Address customer concerns professionally and promptly.
• Perform additional duties and responsibilities as assigned to support store operations and business needs.

Skills

Store leadership

People management

Communication

Organizational skills

Time management

Customer focus

Education

High school diploma or equivalent

Job description

CITITRENDS is a leading off-price retailer focused on delivering great style at exceptional prices. We seek a Store Manager to lead daily operations, drive sales, coach a high-performing team, and ensure exceptional customer experiences.

This role requires strong leadership, accountability, and the ability to manage payroll, inventory, and compliance in a fast-paced environment. Nights and weekends flexibility is expected.