Store Manager: Lead Teams, Elevate Experience & Growth

Citi Trends; Wilmington (DE); On-site; USD 55,000 - 75,000; Full time

Job summary

Citi Trends in Wilmington, DE is seeking an experienced Store Manager to lead all aspects of store performance and people leadership. You will drive sales, ensure a positive customer experience, and develop a high-performing team through coaching and performance management.

This role requires 3–5 years as a Store Manager or similar leadership, plus 5–7 years in retail overall. Strong communication and flexibility to work nights/weekends are essential. Opportunities for career growth abound.

Qualifications

• High school diploma or equivalent.
• 3–5 years of experience as a Store Manager or equivalent retail leadership role.
• 5–7 years of overall retail experience preferred.
• Strong communication, organizational, and people leadership skills.
• Ability to work a flexible schedule, including nights and weekends.
• Ability to perform basic math calculations, including percentages.

Responsibilities

• Lead daily store operations to ensure sales goals, profit objectives, and customer experience standards are consistently achieved.
• Monitor sales performance and take action to drive results and address opportunities.
• Maintain financial controls, including payroll management, shrink control, and operating expenses.
• Ensure proper inventory controls, inventory transactions, and compliance with shrink prevention standards.
• Uphold all Citi Trends operational policies, procedures, and standards.
• Recruit, interview, hire, onboard, coach, and, when necessary, counsel or terminate associates in accordance with company policies and legal guidelines.
• Direct and supervise associates engaged in sales, inventory, cash handling, and customer service.
• Build and maintain appropriate staffing levels to support store operations and performance.
• Provide ongoing coaching, feedback, and performance management to develop store associates.
• Ensure customers consistently receive excellent service in a safe, organized, and welcoming environment.
• Reinforce adherence to company policies, procedures, and loss prevention standards.
• Ensure consistent execution of merchandising, operational, and visual standards.
• Address customer concerns professionally and promptly.
• Perform additional duties and responsibilities as assigned to support store operations and business needs.

Skills

Store leadership

People leadership

Time management

Communication

Education

High school diploma

Job description

Citi Trends in Wilmington, DE is seeking an experienced Store Manager to lead all aspects of store performance and people leadership. You will drive sales, ensure a positive customer experience, and develop a high-performing team through coaching and performance management.

This role requires 3–5 years as a Store Manager or similar leadership, plus 5–7 years in retail overall. Strong communication and flexibility to work nights/weekends are essential. Opportunities for career growth abound.