Retail Store Leader - Elevate Customer Experience

cititrendsstoremgmt; Wilmington (NC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health and dental insurance

Paid vacation

401(k) plan

Paid training

Growth opportunities

Job summary

Citi Trends is looking for an Assistant Store Manager in Wilmington, NC to support daily store operations and team leadership. You will partner with the Store Manager to drive sales, maintain operational excellence, and lead staffing, onboarding, and development of store associates.

Responsibilities include supervising staff, assisting with recruiting, coaching, and ensuring audit and loss-prevention standards are met while delivering a top-notch customer experience.

Qualifications

• High school diploma or equivalent required.
• 2–4 years of experience as an Assistant Manager or similar retail leadership role.
• 3–5 years of overall retail experience preferred.

Responsibilities

• Support daily store operations to ensure sales goals, customer experience standards, and operational expectations are consistently met.
• Monitor sales activity and provide guidance to associates to deliver excellent customer service.
• Assist with inventory control, inventory transactions, and shrink prevention efforts.
• Ensure compliance with Citi Trends policies, procedures, and operational standards.
• Supervise and support store associates in sales, inventory, cash handling, and customer service.
• Assist the Store Manager with hiring and recruiting activities, including candidate screening, interviews, onboarding, and training support.
• Help maintain appropriate staffing levels by supporting recruiting efforts and employee retention.
• Provide ongoing coaching, feedback, and performance support to associates.
• Maintain a safe, organized, and customer-focused store environment.
• Reinforce adherence to company policies, procedures, and loss prevention standards.
• Support consistent execution of merchandising, operational, and visual standards.
• Perform additional duties and responsibilities as assigned to support store operations and business needs.

Skills

People leadership

Hiring & recruiting

Customer service

Operational leadership

Team development

Communication

Time management

Education

High school diploma

Job description

Citi Trends is looking for an Assistant Store Manager in Wilmington, NC to support daily store operations and team leadership. You will partner with the Store Manager to drive sales, maintain operational excellence, and lead staffing, onboarding, and development of store associates.

Responsibilities include supervising staff, assisting with recruiting, coaching, and ensuring audit and loss-prevention standards are met while delivering a top-notch customer experience.