Store Manager: Lead Teams & Elevate Customer Experience

Bath & Body Works; Redwood City (CA); On-site; USD 60,000 - 76,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with company match

DailyPay access

40% merchandise discount

Job summary

Bath & Body Works seeks an experienced Store Manager to develop outstanding associates, deliver exceptional customer experiences, and positively impact growth. Store leaders are frontline in field leadership, retail-savvy ambassadors who thrive on connections with customers.

The role focuses on hiring, training, and coaching teams to sustain sales excellence and brand storytelling across the store floor, while ensuring operations and payroll targets are met.

Qualifications

• Proven experience delivering sales, exceptional customer experience, and operational results in a fast-paced environment.
• 2+ years of experience in a manager role, preferably in a retail setting.

Responsibilities

• Attract, hire, develop, inspire, and retain top talent including the store leadership team (SLT).
• Set and reinforce clear and concise performance expectations, results goals, and accountability with all associates through effective and fair leadership.
• Responsible for owning and delegating leadership tasks to address customer experience, vendor relationship, or maintenance issues.
• Partner with the SLT to support action plans that improve results and ensure effective execution of operational activities.
• Implement and sustain floorset direction to optimize the business and bring the product story to life.
• Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret/disseminate company directives.
• Set the direction and goals for the day/shift when associates arrive for work.
• Provide individual and team performance feedback.
• Meet payroll targets by ensuring appropriate sales floor coverage and maintaining a selling focus.
• Lead exceptional in-store customer experiences through demonstrating and modeling selling behaviors rooted in Our Values and elevated product knowledge.
• Create genuine connections with customers through uncovering needs, sharing product information, demoing products, and making personalized recommendations.
• Train, coach, reward, and motivate associates to improve selling and the customer experience.
• Reinforce selling expectations, performance, results, and accountability with all associates.
• All store positions require constant physical activity, including standing, walking, reaching, and lifting.
• Associates are expected to climb ladders, lift, reach, bend, and kneel to obtain products for customers and to maintain the visual appearance of the store.
• Associates should be able to lift 10 pounds consistently and up to 50 pounds.
• Consistently provide the most safe, clean, and engaging experience by adhering to all safety standards and expectations.
• Maintain our values, policies, and procedures.

Skills

Customer experience

People management

Coaching

Communication

Education

High school diploma / GED

Job description

Bath & Body Works seeks an experienced Store Manager to develop outstanding associates, deliver exceptional customer experiences, and positively impact growth. Store leaders are frontline in field leadership, retail-savvy ambassadors who thrive on connections with customers.

The role focuses on hiring, training, and coaching teams to sustain sales excellence and brand storytelling across the store floor, while ensuring operations and payroll targets are met.