Store Manager: Lead Teams, Elevate Customer Experience

Bath & Body Works; Bethlehem (Northampton County); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

40% merchandise discount

DailyPay

401k with company match

Associate Stock Purchase program

No-cost mental health support (EAP)

Paid time off

Parental leave

Tuition reimbursement

Care.com subscription

Job summary

Bath & Body Works, a leading personal care brand in the United States, seeks a Store Manager to develop outstanding associates, deliver exceptional customer experiences, and positively impact growth. You will join a field leadership team that blends retail savvy with brand focus, guiding operations and people decisions to drive results.

The role emphasizes coaching, talent development, and maintaining a selling culture while meeting payroll targets and protecting guest trust with product

Qualifications

• Proven experience delivering sales, exceptional customer experience, and operational results in a fast-paced environment.
• 2+ years of experience in a manager role, preferably in a retail setting.
• Thrives in a customer-first based retail environment.
• Ability to foster a customer-focused selling culture.
• Passion for attracting, developing, and retaining top talent.
• Effective communication skills, being open to feedback, and the ability to adapt quickly.
• Ability to provide in-the-moment coaching to associates.
• Ability to de-escalate store and customer situations effectively.
• Must be available to work peak days and times, including varied shifts of evenings, weekends, and holidays.

Responsibilities

• Attract, hire, develop, inspire, and retain top talent including the store leadership team (SLT).
• Set and reinforce clear and concise performance expectations, results goals, and accountability with all associates through effective and fair leadership.
• Responsible for owning and delegating leadership tasks to address customer experience, vendor relationship, or maintenance issues.
• Partner with the SLT to support action plans that improve results and ensure effective execution of operational activities.
• Implement and sustain floorset direction to optimize the business and bring the product story to life.
• Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret/disseminate company directives.
• Set the direction and goals for the day/shift when associates arrive for work.
• Provide individual and team performance feedback.
• Meet payroll targets by ensuring appropriate sales floor coverage and maintaining a selling focus.
• Lead exceptional in-store customer experiences through demonstrating and modeling selling behaviors rooted in Our Values and elevated product knowledge.
• Create genuine connections with customers through uncovering needs, sharing product information, demoing products, and making personalized recommendations.
• Train, coach, reward, and motivate associates to improve selling and the customer experience.
• Reinforce selling expectations, performance, results, and accountability with all associates.

Skills

Sales experience

Customer experience

Managerial experience

Customer-first culture

Talent development

Communication skills

Coaching

De-escalation

Flexible scheduling

Education

High school diploma or GED

Job description

Bath & Body Works, a leading personal care brand in the United States, seeks a Store Manager to develop outstanding associates, deliver exceptional customer experiences, and positively impact growth. You will join a field leadership team that blends retail savvy with brand focus, guiding operations and people decisions to drive results.

The role emphasizes coaching, talent development, and maintaining a selling culture while meeting payroll targets and protecting guest trust with product