Assistant Store Manager: Lead & Elevate Customer Experience

Bath & Body Works; Durham (NC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

40% merchandise discount

DailyPay (on-demand pay)

Medical, dental, vision benefits

401k with company match

Job summary

Bath & Body Works is seeking an Assistant Store Manager to partner with the Store Manager in developing outstanding associates, delivering exceptional customer experiences, and driving growth across the store. You will lead a team of sales professionals, uphold brand standards, and execute store initiatives to maximize profitability.

The role emphasizes coaching, performance management, and maintaining an engaging in-store environment while ensuring safety and adherence to policies.

Qualifications

• Proven experience delivering sales, customer experience, and operational results in a fast-paced environment.
• Prior experience in a manager role, preferably in a retail setting.
• Thrives in a customer-first based retail environment.

Responsibilities

• Attract, hire, develop, inspire, and retain top talent.
• Set and reinforce clear and concise performance expectations, results goals, and accountability with all associates.
• Responsible for leadership tasks as delegated by the Store Manager including acting as Manager on Duty, when scheduled, to address customer experience, vendor relationship, or maintenance issues.
• Partner with the members of the Sales Leadership Team to support action plans that improve results and ensure effective execution of operational activities.
• Implement and sustain floorset direction to optimize the business and bring the product story to life.
• Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret/disseminate company directives.
• Set the direction and goals for the day/shift when associates arrive for work.
• Provide individual and team performance feedback and recommendations to managers.
• Meet payroll targets by ensuring appropriate sales floor coverage and maintaining a selling focus.
• Lead exceptional in-store customer experiences through demonstrating and modeling selling behaviors rooted in Our Values and elevated product knowledge.
• Create genuine connections with customers through uncovering needs, sharing product information, demoing products, and making personalized recommendations.
• Train, coach, reward, and motivate associates to improve selling and the customer experience.
• Reinforce selling expectations, performance, results, and accountability with all associates.
• All store positions require constant physical activity, including standing, walking, reaching, and lifting.
• Associates are expected to climb ladders, lift, reach, bend, and kneel to obtain products for customers and to maintain the visual appearance of the store.
• Associates should be able to lift 10 pounds consistently and up to 50 pounds.
• Consistently provide the most safe, clean, and engaging experience by adhering to all safety standards and expectations.
• Maintain our values, policies, and procedures.

Education

High school diploma, GED certificate, or Relevant Work Experience

Job description

Bath & Body Works is seeking an Assistant Store Manager to partner with the Store Manager in developing outstanding associates, delivering exceptional customer experiences, and driving growth across the store. You will lead a team of sales professionals, uphold brand standards, and execute store initiatives to maximize profitability.

The role emphasizes coaching, performance management, and maintaining an engaging in-store environment while ensuring safety and adherence to policies.