Store Manager: Lead Teams, Elevate Customer Experience

Bath & Body Works; Scottsdale (AZ); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401k with company match

DailyPay access

40% merchandise discount

Tuition reimbursement

Job summary

Responsibilities include hiring and coaching, executing floorset directions, managing payroll targets, and creating a selling culture rooted in our values. A high school diploma or equivalent is required, with 2+ years in a retail management role.

Qualifications

• Proven experience delivering sales, exceptional customer experience, and operational results in a fast-paced environment.
• 2+ years of experience in a manager role, preferably in a retail setting.
• Thrives in a customer-first based retail environment.
• Ability to foster a customer-focused selling culture.
• Passion for attracting, developing, and retaining top talent.
• Effective communication skills, being open to feedback, and the ability to adapt quickly.
• Ability to provide in-the-moment coaching to associates.
• Ability to de-escalate store and customer situations effectively.
• Must be available to work peak days and times, including varied shifts of evenings, weekends, and holidays.

Responsibilities

• Attract, hire, develop, inspire, and retain top talent including the store leadership team (SLT).
• Set and reinforce clear and concise performance expectations, results goals, and accountability with all associates through effective and fair leadership.
• Responsible for owning and delegating leadership tasks to address customer experience, vendor relationship, or maintenance issues.
• Partner with the SLT to support action plans that improve results and ensure effective execution of operational activities.
• Implement and sustain floorset direction to optimize the business and bring the product story to life.
• Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret/disseminate company directives.
• Set the direction and goals for the day/shift when associates arrive for work.
• Provide individual and team performance feedback.
• Meet payroll targets by ensuring appropriate sales floor coverage and maintaining a selling focus.
• Lead exceptional in-store customer experiences through demonstrating and modeling selling behaviors rooted in Our Values and elevated product knowledge.
• Create genuine connections with customers through uncovering needs, sharing product information, demoing products, and making personalized recommendations.
• Train, coach, reward, and motivate associates to improve selling and the customer experience.
• Reinforce selling expectations, performance, results, and accountability with all associates.
• All store positions require constant physical activity, including standing, walking, reaching, and lifting.
• Associates should be able to lift 10 pounds consistently and up to 50 pounds.
• Consistently provide the most safe, clean, and engaging experience by adhering to all safety standards and expectations.
• Maintain our values, policies, and procedures.

Skills

Leadership

Customer service

Coaching

Communication

Team building

Education

High school diploma or equivalent

Tools

POS systems

Staff scheduling

Job description

Responsibilities include hiring and coaching, executing floorset directions, managing payroll targets, and creating a selling culture rooted in our values. A high school diploma or equivalent is required, with 2+ years in a retail management role.