Store Manager: Lead Teams & Elevate Customer Experience

Bath & Body Works; Dayton (OH); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

40% merchandise discount

DailyPay

401k with company match

Associate Stock Purchase program

Tuition reimbursement

Employee Assistance Program

Job summary

As a store leader, you will recruit, coach, and motivate staff, maintain strong product knowledge, and uphold safety and company standards while meeting payroll targets and delivering consistent results.

Qualifications

• Proven experience delivering sales, exceptional customer experience, and operational results in a fast-paced environment.
• 2+ years in a manager role, preferably in a retail setting.
• Thrives in a customer-first based retail environment.
• Ability to foster a customer-focused selling culture.
• Passion for attracting, developing, and retaining top talent.
• Effective communication skills, open to feedback, and adaptable.
• Ability to provide in-the-moment coaching to associates.
• Ability to de-escalate store and customer situations effectively.
• Must be available to work peak days and varied shifts (evenings, weekends, holidays).

Responsibilities

• Attract, hire, develop, inspire, and retain top talent including the store leadership team (SLT).
• Set and reinforce clear performance expectations and goals with all associates.
• Own and delegate leadership tasks addressing customer experience, vendor relations, or maintenance issues.
• Partner with SLT to support action plans and execute operations.
• Implement floorset directions to optimize the business and product storytelling.
• Perform opening/closing routines, deposits, shipments, and follow directives.
• Set daily direction and goals for the team.
• Provide individual and team performance feedback.
• Meet payroll targets with appropriate sales floor coverage and selling focus.
• Lead in-store experiences through selling behaviors aligned with our values and product knowledge.
• Create genuine connections with customers through uncovering needs and personalized recommendations.
• Train, coach, reward, and motivate associates to improve selling and customer experience.

Skills

Leadership

Hiring

Coaching

Customer experience

Communication

Adaptability

De-escalation

Availability

Education

High school diploma/GED

Job description

As a store leader, you will recruit, coach, and motivate staff, maintain strong product knowledge, and uphold safety and company standards while meeting payroll targets and delivering consistent results.