Store Manager: Lead Teams, Elevate Customer Experience

Bath & Body Works; Charleston (SC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

40% merchandise discount

DailyPay access to earned wages

401(k) with company match

Tuition reimbursement and education-st

Employee assistance and mental health

Job summary

Bath & Body Works is seeking a Store Manager in the United States to lead and develop outstanding associates while delivering exceptional customer experiences. This role is pivotal in driving growth, managing operational excellence, and upholding brand standards across daily store activities.

You will coach and motivate the team, set clear performance expectations, and ensure payroll targets are met while maintaining a selling culture that showcases our product knowledge and values.

Qualifications

• Proven experience delivering sales, exceptional customer experience, and operational results in a fast-paced environment.
• 2+ years of experience in a manager role, preferably in a retail setting.
• Thrives in a customer-first based retail environment.
• Ability to foster a customer-focused selling culture.
• Passion for attracting, developing, and retaining top talent.
• Effective communication skills, being open to feedback, and the ability to adapt quickly.
• Ability to provide in-the-moment coaching to associates.
• Ability to de-escalate store and customer situations effectively.
• Must be available to work peak days and times, including varied shifts of evenings, weekends, and holidays.

Responsibilities

• Attract, hire, develop, inspire, and retain top talent including the store leadership team (SLT).
• Set and reinforce clear and concise performance expectations, results goals, and accountability with all associates through effective and fair leadership.
• Responsible for owning and delegating leadership tasks to address customer experience, vendor relationship, or maintenance issues.
• Partner with the SLT to support action plans that improve results and ensure effective execution of operational activities.
• Implement and sustain floorset direction to optimize the business and bring the product story to life.
• Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret/disseminate company directives.
• Set the direction and goals for the day/shift when associates arrive for work.
• Provide individual and team performance feedback.
• Meet payroll targets by ensuring appropriate sales floor coverage and maintaining a selling focus.
• Lead exceptional in-store customer experiences through demonstrating and modeling selling behaviors rooted in Our Values and elevated product knowledge.
• Create genuine connections with customers through uncovering needs, sharing product information, demoing products, and making personalized recommendations.
• Train, coach, reward, and motivate associates to improve selling and the customer experience.
• Reinforce selling expectations, performance, results, and accountability with all associates.
• All store positions require constant physical activity, including standing, walking, reaching, and lifting.
• Associates are expected to climb ladders, lift, reach, bend, and kneel to obtain products for customers and to maintain the visual appearance of the store.
• Associates should be able to lift 10 pounds consistently and up to 50 pounds.
• Consistently provide the most safe, clean, and engaging experience by adhering to all safety standards and expectations.
• Maintain our values, policies, and procedures.

Job description

Bath & Body Works is seeking a Store Manager in the United States to lead and develop outstanding associates while delivering exceptional customer experiences. This role is pivotal in driving growth, managing operational excellence, and upholding brand standards across daily store activities.

You will coach and motivate the team, set clear performance expectations, and ensure payroll targets are met while maintaining a selling culture that showcases our product knowledge and values.