Store Manager: Lead Team, Hit KPIs & Brand Promise

Michaels; Fairfax (VA); On-site; USD 80,000 - 107,000; Full time

Benefits offered by this job

401(k) with employer match

Employee Assistance Program

Medical coverage

Dental coverage

Vision coverage

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Employee discounts

Job summary

Michaels in Fairfax, VA is seeking a Store Manager to lead and develop a diverse team, drive sales and customer experience, and ensure adherence to SOPs and brand promises. This role focuses mainly on managerial duties with limited non-managerial tasks.

You will set workload plans, coach staff, manage performance, and act as Manager on Duty, while maintaining store operations, inventory control, safety, and compliance.

Qualifications

• 5+ years of retail experience, including specialized knowledge of inventory management, merchandising, and customer service excellence.
• 2+ years of experience directly supervising a diverse team, including performance management and talent development.

Responsibilities

• Lead and manage all aspects of the store, ensuring SOPs and Company programs are followed; hold team accountable for store conditions and results.
• Deliver sales plan and KPIs, manage the store team to achieve objectives.
• Lead the execution of our customer brand promises.
• Implement and lead shrink and safety programs.
• Use company tools to set, prioritize and communicate goals and provide overall management to team members and customers.
• Staff the store with qualified Team Members: hire, train, observe and coach the team; manage performance and development.
• Act as Manager on Duty (MOD) and ensure cross-training across store departments.

Skills

Retail experience

Inventory management

Merchandising

Customer service

Team supervision

Performance management

Talent development

Job description

Michaels in Fairfax, VA is seeking a Store Manager to lead and develop a diverse team, drive sales and customer experience, and ensure adherence to SOPs and brand promises. This role focuses mainly on managerial duties with limited non-managerial tasks.

You will set workload plans, coach staff, manage performance, and act as Manager on Duty, while maintaining store operations, inventory control, safety, and compliance.