Sales Manager: Customer Experience & Sales Leader

Michaels; Princeton (TX); On-site; USD 24,000 - 31,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, and vision coverage

Tuition assistance

Employee discounts

Commuter benefits

Job summary

Michaels is seeking a Sales Manager for the TRENTON-PRINCETON, NJ area to lead a high-performing selling culture, oversee front-end operations, and drive KPIs through coaching and execution.

You will manage POS, Self-Checkout, BOPIS and Same Day Delivery, promote loyalty programs, and collaborate across Knit & Sew Shop and framing operations. Must be able to work nights, weekends, and early mornings.

Qualifications

• 3+ years retail leadership experience.
• Ability to work in a fast-paced environment with frequent customer interactions.
• Able to stand for long periods and move throughout the store.

Responsibilities

• Assist Store Manager in leading and managing adherence to SOPs and Company programs to ensure compliance with applicable laws and requirements.
• Ensure execution of Company policies and standards, holding team accountable for store conditions and results.
• Model and coach Customer Experience and ART of Selling behaviors, driving conversion and customer satisfaction.
• Provide Manager-on-Duty (MOD) coverage, maintaining floor leadership, service standards, and operational continuity.
• Ensure accurate and efficient use of POS and Self-Checkout systems, supporting smooth transactions and customer support.
• Oversee Balloons business, birthday party operations, and other in-store programs and events
• Promote and enroll customers in the Loyalty Rewards Program, driving retention and repeat visits through consistent execution.
• Champion MCC/Extend services (US only), ensuring team awareness and customer adoption of protection plans and offerings.
• Drive sales and operational excellence in the Knit & Sew Shop, including expertise and oversight of the Cut Bar experience.
• Ensure efficient execution of BOPIS and Same Day Delivery, delivering timely order fulfillment and strong omni-channel service.
• Support Custom Framing operations, including customer consultations and coordination with the frame shop (in select volume frame shops).
• Train, coach, and develop team members through structured TM onboarding and ongoing skill-building across assigned departments.
• Partner in maintaining strong Asset Protection practices, reducing shrink through awareness, compliance, and safe operations.

Skills

Retail leadership

Customer experience

Staff coaching

POS systems

Self-Checkout

Operational execution

Loyalty program enrollment

Tools

POS systems

Self-Checkout systems

Job description

Michaels is seeking a Sales Manager for the TRENTON-PRINCETON, NJ area to lead a high-performing selling culture, oversee front-end operations, and drive KPIs through coaching and execution.

You will manage POS, Self-Checkout, BOPIS and Same Day Delivery, promote loyalty programs, and collaborate across Knit & Sew Shop and framing operations. Must be able to work nights, weekends, and early mornings.