Store Manager — Lead Team, Drive KPI & Customer Experience

Michaels of Canada; Arvada (CO); On-site; USD 61,000 - 81,000; Full time

Benefits offered by this job

401(k) with employer match

Employee Assistance Program

medical coverage

dental coverage

vision coverage

telemedicine services

flexible spending accounts

commuter benefits

tuition assistance

adoption assistance

various voluntary insurance options

employee discounts

partner discount programs

Job summary

The Michaels Companies Inc. in Arvada, CO seeks a Store Manager to lead a busy retail team, ensure top-notch customer experience, and drive sales and KPI targets. You will plan workloads, enforce SOPs, and uphold brand promises across store operations.

Ideal candidates have 5+ years in retail with inventory/merchandising expertise and at least 2+ years supervising a diverse team, with a focus on performance management and talent development. Attractive benefits accompany a strong base pay.

Qualifications

• 5+ years of retail experience, including specialized knowledge of inventory management, merchandising, and customer service excellence.
• 2+ years of experience directly supervising a diverse team, including performance management and talent development.

Responsibilities

• Lead and manage all aspects of the store, ensuring SOPs and company standards.
• Deliver sales plan/profit plan and other KPIs to achieve objectives; manage team to meet role KPIs.
• Lead the execution of our customer brand promises.
• Implement and lead shrink and safety programs to deliver goals.
• Use company tools to set, prioritize and communicate goals and provide overall management to team members and customers.
• Staff the store with qualified Team Members: hire, train, observe and coach, manage performance, and develop talent.
• Interact with others in a positive, respectful manner and promote the organization’s vision and values.
• Serve as Manager on Duty (MOD).
• Maintain operational understanding of all store departments; cross-trained in Custom Framing selling and production.

Skills

Retail management

Inventory management

Merchandising

Customer service excellence

Team supervision

Performance management

Talent development

Job description

The Michaels Companies Inc. in Arvada, CO seeks a Store Manager to lead a busy retail team, ensure top-notch customer experience, and drive sales and KPI targets. You will plan workloads, enforce SOPs, and uphold brand promises across store operations.

Ideal candidates have 5+ years in retail with inventory/merchandising expertise and at least 2+ years supervising a diverse team, with a focus on performance management and talent development. Attractive benefits accompany a strong base pay.